Open to opportunities

Ceylan Erbek

@ceylanerbek

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Analytical digital account coordinator with 15 years of experience.

Turkey

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What I'm looking for

I am seeking a role that fosters innovation and collaboration, with opportunities for growth.

I am a detail-oriented Digital Account Coordinator with 15 years of experience in managing digital accounts and providing exceptional customer service. My expertise lies in website migration projects and digital campaign management, where I have successfully led teams and collaborated with various stakeholders to ensure high-quality outcomes. I thrive in dynamic environments and am passionate about leveraging my skills to enhance customer experiences.

Throughout my career, I have managed digital marketing activities for major brands like AIR FRANCE KLM, where I led teams responsible for social media accounts across multiple countries. My role involved planning campaigns, training team members, and ensuring that all digital activities met the highest standards. I have a strong background in content management systems and have been involved in rebranding projects that required meticulous attention to detail and strategic planning.

As a skilled communicator and team player, I am adept at managing diverse teams and fostering collaboration. I am now looking to leverage my extensive experience in a challenging new role where I can contribute to innovative digital strategies and drive impactful results.

Experience

Work history, roles, and key accomplishments

Current

Web Content Producer

Current

Freelance

Mar 2021 - Present (4 years 2 months)

Responsible for migrating websites by uploading content, checking links, and localizing content. Created and tested new components for market-specific pages while ensuring quality and communication with all parties involved.

Localization Quality Assurance Project Management Communication Content Management Systems Testing Bug Reporting

Program Services Coordinator

Grand Circle Travel

Sep 2019 - Nov 2021 (2 years 2 months)

Managed a team of tour guides, planned schedules, and ensured performance through coaching and training. Handled logistics and supported guides and travelers during tours.

Team Management Scheduling Coaching Customer Support Training Communication

Digital Account Coordinator

AIR FRANCE KLM - Medeam

Oct 2013 - Jul 2019 (5 years 9 months)

Managed the digital accounts and marketing activities for KLM in the Netherlands, Belgium, and Luxembourg. Led a team to handle digital activities and social media accounts, planned campaigns, and was involved in staff hiring and training.

Digital Marketing Team Leadership Campaign Management Social Media Management Customer Experience Content Management Systems Strategy Development Project Management

Digital Account Expert

AIR FRANCE KLM - Medeam

Jul 2009 - Sep 2013 (4 years 2 months)

Executed daily digital marketing activities, assisted customers with content management, and collaborated on re-branding efforts for KLM websites. Acted as a primary contact during campaign periods.

Digital Marketing Content Management Campaigns Quality Control Team Collaboration Communication

Buying Assistant

Koton Textile Company

Jul 2008 - Jul 2009 (1 year)

Prepared product files and followed up on production, ensuring product quality in terms of fabric and color.

Quality Control Production Management

Far East Buying Assistant

Koton Textile Company

Jul 2008 - Jul 2009 (1 year)

Assisted in product preparation and quality control, ensuring that seasonal products met quality standards. Followed up on production processes to maintain product integrity.

Product Preparation Quality Control Production Follow Up Color Analysis

Education

Degrees, certifications, and relevant coursework

Istanbul University

Bachelor of Arts, International Relations

2003 - 2007

Studied International Relations, gaining insights into global politics, economics, and cultural exchanges. Developed analytical skills and a comprehensive understanding of international systems and organizations.