Open to opportunities

Cesar Eduardo Cañas Rincon

@cesareduardocaasrinc

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Customer Support Team Lead and psychologist optimizing HR operations, analytics, and team performance.

Colombia

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What I'm looking for

I’m looking for a role where I can lead a customer support team, improve processes with data, and support HR/payroll operations. I want a collaborative, remote-friendly environment that values performance, clear communication, and continuous optimization.

I’m a results-driven psychologist with experience spanning customer support, administrative management, and HR operations. I focus on optimizing processes and enhancing team performance through clear communication, structured workflows, and measurable outcomes.

In my Customer Support Team Lead role, I help ensure seamless customer support and operational efficiency while mentoring team members and improving day-to-day execution. I also bring payroll services and HR administrative support experience, including onboarding, employee records, and compliance with HR systems.

I’m especially strong in process optimization and data management, using tools like Excel and Jamovi to turn operational data into practical decisions. I prioritize report writing and compliance so teams can work with clarity, consistency, and confidence.

I thrive in remote and multicultural environments, where analytical problem-solving and time management matter. I’ve also been recognized for high performance and commitment, including ranking top 1% nationally in the Saber Pro exam and maintaining strong results across customer support metrics.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Team Lead

Current

Isolved

Nov 2024 - Present (1 year 7 months)

Led the customer support team for HR/payroll services, improving workflow efficiency and team performance. Managed customer relationships and supported payroll processing and account management to ensure seamless case resolution.

Customer Support Team Leadership Payroll Processing Account Management HR Operations Process Optimization Customer Relationship Management Report Writing Compliance Support Excel

Customer Support Representative

Isolved

Aug 2024 - Oct 2024 (2 months)

Provided customer support for HR and payroll-related inquiries, ensuring timely and accurate responses. Supported administrative management tasks and contributed to process optimization using structured reporting.

Customer Support Case Management Payroll Processing HR systems Customer Relationship Management Report Writing Data Management Excel Compliance Support Escalation Handling

Customer Support Associate

Solvo Global

Oct 2023 - Oct 2024 (1 year)

Worked as a customer support associate supporting customer service operations and administrative workflows. Focused on resolving customer requests and maintaining accurate data management for efficient service delivery.

Customer Support Customer Relationship Management Data Management Process Optimization Report Writing Administrative Support Escalation Handling Communication Excel

Customer Support Associate

Isolved

Oct 2023 - Aug 2024 (10 months)

Handled customer support and administrative tasks within HR/payroll workflows, focusing on accuracy and efficiency. Assisted with onboarding-related support and maintained employee records to support compliant operations.

Customer Support HR Administrative Support Onboarding & Support Payroll Services Data Management Process documentation Excel Customer Relationship Management

Bilingual Customer Service Agent

Teleperformance

May 2023 - Nov 2023 (6 months)

Delivered bilingual customer service with an emphasis on sales and customer conversions. Resolved customer needs and supported service goals through active communication and problem-solving.

Customer Support Bilingual Communication Sales Support Customer Relationship Management Problem Solving Service Delivery Upselling Escalation Handling Communication

Customer Service Agent

Emtelco

Jul 2022 - Jan 2023 (6 months)

Provided customer service and supported consumer-solution inquiries. Assisted customers by clarifying needs and coordinating responses to drive successful outcomes.

Customer Support Consumer Solutions Customer Relationship Management Case Management Problem Solving Communication Service Delivery Escalation Handling