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Juliana Jaraba

@julianajaraba

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Psychologist skilled in client care, case management, and database-driven program support.

Colombia

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What I'm looking for

I am looking for a client-focused role where I can apply clinical skills, manage cases and databases, support prevention programs, and grow professionally in a collaborative environment.

I am a psychologist with hands-on experience in clinical and correctional settings, case management, and program implementation. I have managed databases, coordinated promotion and prevention activities, and provided psychological intervention and follow-up using EHRs and case management software.

I work well in teams, adapt to changing needs, and communicate clearly with clients and stakeholders. I have supported educational and sexual health projects, provided customer-facing support, and assisted legal teams with client intake and documentation.

Experience

Work history, roles, and key accomplishments

Legal Assistant

McPartland Law Offices

Aug 2025 - Jan 2026 (5 months)

Managed client intake, translated documents, maintained legal practice management software, and followed up on workers' compensation claims and client communications.

Legal Software Workers’ Compensation Communication & Administration

Case Manager

Top Notch

Dec 2024 - Jun 2025 (6 months)

Conducted comprehensive client needs assessments, coordinated follow-up calls and external stakeholder reporting, and utilized case management software to maintain client records and care plans.

Case Management EHR Report Writing Stakeholder Management

Virtual Assistant

Virtual Latinos

Mar 2023 - Aug 2023 (5 months)

Performed appointment setting and outbound follow-up calls to patients, managed databases, and supported clinic education projects to improve patient engagement.

Appointment Setting Outbound Calling Database Management Communication CRM Scheduling

Customer Service Representative

Teleperformance

Apr 2020 - Jun 2022 (2 years 2 months)

Managed inbound customer calls and provided solutions via chat and email, handling private user information and achieving service objectives through effective communication.

Customer Service Inbound Calls Chat Support Email Support CRM Confidentiality Problem Solving Communication

Psychologist

British School of Monteria

Jan 2019 - May 2019 (4 months)

Supported sexual health education projects, provided psychological support to students, assisted in pre-school classroom activities, and implemented programs for students with attention difficulties.

Implementation Child Development Communication Teamwork

Psychologist

National Penitentiary and Prison Institute (INPEC)

Aug 2018 - May 2019 (9 months)

Provided psychological counseling and psychosocial programs for inmates, conducted evaluations and follow-ups, and implemented rehabilitation activities tailored to inmate needs.

Counselling Risk Assessment Implementation Confidentiality Report Writing

Psychologist

Servisalud Alef IPS UBA S.A.S

Aug 2016 - Nov 2017 (1 year 3 months)

Provided psychological assessments, interventions, and follow-up care; prepared case summaries and coordinated promotion and prevention activities across patient programs, improving continuity of care.