Open to opportunities

Laura Sofía La Rota Rodriguez

@laurasofalarotarodri

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Detail-oriented psychology student with expertise in customer support.

Colombia

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What I'm looking for

I am looking for a role that values adaptability and offers opportunities for growth.

As a dedicated psychology student, I bring a detail-oriented and proactive approach to my professional endeavors. My experience spans customer support, virtual assistance, and project management support, where I have honed my skills in client relationship management, appointment setting, and data analysis. I am proficient in Microsoft Excel and various project management tools, which allows me to ensure efficient workflows and organization in any task I undertake.

Throughout my professional journey, I have managed legal case documents, provided support to content creators, and facilitated communication between internal teams and clients. My commitment to providing excellent service and optimizing processes is evident in my work, where I consistently strive to deliver results in dynamic environments. I am adaptable, organized, and dedicated to enhancing user experiences while maintaining high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Wing, The Recovery Agents

Sep 2024 - Jun 2025 (9 months)

Managed legal case documents by completing and organizing detailed information. Extracted and verified data from various websites, following a provided workflow. Arranged and formatted data using templates and Excel spreadsheets for reporting purposes.

Data Extraction Data Verification Microsoft Excel Workflow Management

Project Manager Support

End to End

Jan 2023 - Apr 2024 (1 year 3 months)

Provided assistance on Salesforce to assigned sellers, ensuring smooth operations and resolving issues efficiently. Analyzed different situations as they arose, developing action plans tailored to sellers' needs. Managed Excel to track and monitor processes with clients.

Salesforce Microsoft Excel Client Management Appointment Setting

Bilingual Agent

Teleperformance

Nov 2021 - Nov 2022 (1 year)

Provided customer service to offer help in situations presented during customers' business hours. Assisted clients in their connection process with the company.

Customer Service Problem Solving Communication

Virtual Assistant

Wing, GOPURE

Provided support and guidance to content creators via TikTok Shop and Discord, assisting with collaboration logistics. Managed and dispatched brand collaborations, ensuring timely delivery and alignment with campaign agreements. Handled product replacement requests through Shopify, maintaining high customer satisfaction and efficient issue resolution.

Content Creator Support Shopify Customer Satisfaction Discord

Education

Degrees, certifications, and relevant coursework

Universidad Iberoamericana

Psychologist, Psychology

2025 -

Currently pursuing a degree in Psychology at Universidad Iberoamericana. The program focuses on developing a comprehensive understanding of psychological principles and practices.