Luis Orelllana
@luisorelllana
Customer Success Manager helping healthcare clients onboard, retain, and run smoothly remotely.
El SalvadorWhat I'm looking for
I’ve spent 7+ years supporting U.S.-based healthcare organizations with client operations, revenue cycle workflows, and remote team coordination. At Teem, I’ve been the primary point of contact for 60+ client accounts—handling onboarding, account transitions, account health monitoring, and escalation resolution.
I coordinate day-to-day relationships and workflows between healthcare back-office and patient systems expectations and the internal teams that deliver service. I also support productivity with Microsoft Office and AI tools, keep documentation accurate, and help teams stay aligned so service continuity and long-term satisfaction hold up.
Experience
Work history, roles, and key accomplishments
Success Account Manager
Teem
Jan 2025 - Present (1 year 7 months)
Served as primary point of contact for 60+ client accounts, managing relationships and ensuring alignment between client expectations and service delivery. Led onboarding, implementation, and account transitions.
Medical Interpreter
Language Services / Healthcare Accounts
Jan 2024 - Present (2 years 7 months)
Facilitated clear communication between healthcare providers and patients by interpreting medical and operational information in real time.
Account Manager on Healthcare Operations
Glass Mountain / R1 RCM
Jan 2020 - Jan 2025 (5 years)
Supported U.S.-based healthcare clients by coordinating operational workflows related to patient support, billing inquiries, scheduling, and documentation. Acted as communication bridge between clients, patients, and internal teams.
Education
Degrees, certifications, and relevant coursework
National El Salvador's University
Bachelor of Arts, International Affairs
Bachelor's Degree in International Affairs from National El Salvador's University.
Konrad Adenauer Institute
High School Diploma, General Studies
High School Diploma from Konrad Adenauer Institute.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
Skills
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