Alexander Tijerino
@alexandertijerino
I lead luxury hotel front office and rooms division operations.
Costa RicaWhat I'm looking for
I've led Front Office and Rooms Division operations across Secrets Papagayo Resort & Spa, Dreams Las Mareas, JW Marriott Guanacaste, and Occidental Grand Papagayo. With more than 21 years in luxury hospitality, I focus on guest experience, service recovery, brand standards, and consistent operational delivery.
I've trained and coached Front Office teams, analyzed operational performance, supported MOD programs, created procedures, and stabilized Rooms Division operations during an international Task Force assignment at Secrets Saint Lucia Resort & Spa. I bring calm leadership under pressure and a strong commitment to memorable guest experiences.
Experience
Work history, roles, and key accomplishments
Gerente de Recepción
Secrets Papagayo Resort & Spa
Jul 2025 - Jul 2026 (1 year)
Directed daily front office operations in a luxury resort, supporting guest satisfaction and service consistency. Trained front office team in brand standards, problem-solving, and operational discipline.
Education
Degrees, certifications, and relevant coursework
Universidad Latina
Bachelor's Degree, English Teaching
Pursued a Bachelor's degree in English Teaching as a Foreign Language, with 90% of the program completed.
American Hotel & Lodging Educational Institute
Certification, Hospitality
Earned the Hospitality Industry Supervisor certification.
TEC
Technical Degree, Business Administration
Completed a technical degree in Business Administration.
Availability
Location
Costa RicaAuthorized to work in
Job categories
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