ECEsteban Caballero
@estebancaballero
Experienced customer service manager with a passion for fine dining.
Costa RicaWhat I'm looking for
With over 15 years of experience in the hospitality industry, I have honed my skills in personalized customer service and fine dining management. My journey began in San José, where I developed a strong foundation in customer relations and event management at various esteemed restaurants. My proactive approach and ability to thrive under pressure have consistently resulted in satisfied customers and successful dining experiences.
Throughout my career, I have worked with renowned establishments such as Four Seasons Costa Rica and Lola & Giuseppe’s Trattoria, where I mastered the art of wine pairing and fine dining service. My commitment to excellence is reflected in my ability to create thematic dining experiences that leave a lasting impression on guests. I am passionate about training and leading teams to deliver exceptional service, ensuring that every guest feels valued and cared for.
Experience
Work history, roles, and key accomplishments
Server
Lola & Giuseppe’s Trattoria
Jan 2024 - Present (1 year 6 months)
Provided personalized service and created a thematic dining experience. Demonstrated proactive customer service skills, ensuring guest satisfaction even under pressure.
Customer Service
Four Seasons
Jan 2023 - Apr 2023 (3 months)
Delivered personalized customer service in a fine dining environment, adhering to Forbes standards and enhancing guest experiences.
Head Waiter
Restaurante L'Olivo
Jan 2009 - Jan 2022 (13 years)
Managed comprehensive administrative tasks, event agendas, and reservations while providing exceptional customer service and developing sales strategies.
Waiter
Restaurante Don Wang
May 2004 - Apr 2006 (1 year 11 months)
Provided customer service by taking orders and serving food, ensuring a pleasant dining experience for guests.
Waiter
Restaurante Pancho Villa
Feb 2002 - Feb 2003 (1 year)
Delivered excellent customer service by taking orders and serving food, focused on creating a positive dining atmosphere.
Education
Degrees, certifications, and relevant coursework
Restaurante L'Entrecote
High School, Customer Service
2006 - 2009
High School Hosting Customer service in general.
Colegio Técnico Los Chiles
Degree, Sales Management
2002 - 2002
Activities and societies: Banquet organization.
Boost Sales Recommending Wines and special dishes Employee management.
Escuela José Trinidad Mora Valverde
Degree
1996 - 1996
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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