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Albina Akhadova UserAU
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Albina Akhadova User

@albinaakhadova

IT support & cybersecurity professional with 2+ years of experience in IAM, endpoint management, cloud, and technical support. Open to relocation.

United States
Message

What I'm looking for

I'm looking to apply my IT support, identity management, endpoint administration, and cybersecurity training experience in a role where I can solve complex technical issues, support users at scale, and continue growing.

I’m an IT and cybersecurity professional with experience in technical support, identity and access management, endpoint management, and cybersecurity. In my current role at Green River College, I support 500+ faculty and staff, resolve 300+ technical requests each month, and work with technologies including Microsoft Entra ID, Active Directory, Intune, Jamf Pro, MFA, SSO, and Microsoft Azure.

My long-term interest goes beyond traditional IT. I’m especially interested in the intersection of cybersecurity, technology, psychology, and human behavior. My goal is to use my technical background to help protect children in the digital world, particularly by understanding the psychological and behavioral side of cybercrime, online exploitation, manipulation, and other online risks.

I’m currently pursuing an M.S. in Information & Knowledge Strategy at Columbia University after completing my bachelor’s degree in Cybersecurity and Networking Administration. I’ve also developed projects focused on cybercrime behavioral intelligence and technology related to mental health.

I’m interested in opportunities where I can continue developing strong technical skills while eventually combining cybersecurity with a psychological and behavioral approach to solving real-world problems. I’m particularly drawn to cybersecurity, cybercrime analysis, trust and safety, threat intelligence, digital safety, and technology roles that can have a meaningful impact on people and communities.

Experience

Work history, roles, and key accomplishments

GC
Current

Employee IT Help Desk

Green River College

Mar 2026 - Present (6 months)

Delivers Tier 2 technical support for 500+ faculty and staff across Windows and macOS environments, resolving 300+ tickets monthly while maintaining service-level expectations. Administers Microsoft Entra ID and Active Directory accounts, including MFA enrollment, SSO access, account provisioning, and permissions management.

GC

Student IT Help Desk – Team Leader

Green River College

Mar 2024 - Mar 2026 (2 years)

Led the Student IT Help Desk team, providing technical support for hardware, software, account access, Wi-Fi, and Microsoft 365 issues. Managed and prioritized support tickets, assisted with escalations, trained team members, and ensured students received efficient and professional IT support.

Education

Degrees, certifications, and relevant coursework

Columbia University logoCU

Columbia University

Master of Science, Information and Knowledge Strategy

Pursuing a Master of Science in Information and Knowledge Strategy.

Green River College logoGC

Green River College

Bachelor of Science, Cybersecurity and Networking Administration

Earned a Bachelor of Science in Cybersecurity and Networking Administration.

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