Albina Akhadova User
@albinaakhadova
IT support & cybersecurity professional with 2+ years of experience in IAM, endpoint management, cloud, and technical support. Open to relocation.
What I'm looking for
I’m an IT and cybersecurity professional with experience in technical support, identity and access management, endpoint management, and cybersecurity. In my current role at Green River College, I support 500+ faculty and staff, resolve 300+ technical requests each month, and work with technologies including Microsoft Entra ID, Active Directory, Intune, Jamf Pro, MFA, SSO, and Microsoft Azure.
My long-term interest goes beyond traditional IT. I’m especially interested in the intersection of cybersecurity, technology, psychology, and human behavior. My goal is to use my technical background to help protect children in the digital world, particularly by understanding the psychological and behavioral side of cybercrime, online exploitation, manipulation, and other online risks.
I’m currently pursuing an M.S. in Information & Knowledge Strategy at Columbia University after completing my bachelor’s degree in Cybersecurity and Networking Administration. I’ve also developed projects focused on cybercrime behavioral intelligence and technology related to mental health.
I’m interested in opportunities where I can continue developing strong technical skills while eventually combining cybersecurity with a psychological and behavioral approach to solving real-world problems. I’m particularly drawn to cybersecurity, cybercrime analysis, trust and safety, threat intelligence, digital safety, and technology roles that can have a meaningful impact on people and communities.
Experience
Work history, roles, and key accomplishments
Employee IT Help Desk
Green River College
Mar 2026 - Present (6 months)
Delivers Tier 2 technical support for 500+ faculty and staff across Windows and macOS environments, resolving 300+ tickets monthly while maintaining service-level expectations. Administers Microsoft Entra ID and Active Directory accounts, including MFA enrollment, SSO access, account provisioning, and permissions management.
Student IT Help Desk – Team Leader
Green River College
Mar 2024 - Mar 2026 (2 years)
Led the Student IT Help Desk team, providing technical support for hardware, software, account access, Wi-Fi, and Microsoft 365 issues. Managed and prioritized support tickets, assisted with escalations, trained team members, and ensured students received efficient and professional IT support.
Education
Degrees, certifications, and relevant coursework
Columbia University
Master of Science, Information and Knowledge Strategy
Pursuing a Master of Science in Information and Knowledge Strategy.
Green River College
Bachelor of Science, Cybersecurity and Networking Administration
Earned a Bachelor of Science in Cybersecurity and Networking Administration.
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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