Open to opportunities

Celia Mbanda

@celiambanda

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Results-driven professional passionate about customer solutions and experiences.

Gabon

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What I'm looking for

I am looking for a dynamic role that allows me to enhance customer experiences and contribute to team success.

I am a results-driven professional with a passion for customer solutions and experiences. My background in marketing, sales, and operations management has honed my problem-solving skills and ability to thrive in busy settings. I enjoy connecting with people and consistently exceeding goals.

Throughout my career, I have gained valuable experience in various roles, including Marketing Assistant and Customer Support Representative. My time at Ntemo Facilitation Service allowed me to develop effective communication and teamwork skills, while my role at SA Commercial enhanced my ability to manage customer relations for renowned brands like UGG and Hoka. I am dedicated to delivering exceptional service and ensuring a seamless customer experience.

As I continue to grow professionally, I am eager to leverage my skills in a challenging environment where I can contribute to organizational success and further develop my expertise in customer engagement and sales.

Experience

Work history, roles, and key accomplishments

Sales Specialist

Neo Group

Jun 2024 - Present (1 year 1 month)

Answered inbound and outbound calls to present, promote, and sell products using solid arguments to existing and prospective customers. Handled customer queries and requests via emails and actively contributed to an increase in potential clients through targeted outreach, lead conversion, and consistent follow-ups.

Sales Customer Service CRM Management Lead Generation Sales Reporting Training Technical Troubleshooting Communication Problem Solving Time Management

Customer Support Representative

SA Commercial

Sep 2022 - Present (2 years 10 months)

Enhanced customer relations for Deckers brands like UGG, Hoka, and TEVA by actively communicating through platforms via Gladly and efficiently managing inquiries about delivery times. Delivered exceptional customer service to clients across the UK, US, and Canada, promptly addressing inquiries via phone, live chat, and email.

Customer Service CRM Software Order Processing Troubleshooting Team Collaboration Communication Problem Solving

Marketing Assistant

Ntemo Facilitation Service

May 2021 - Present (4 years 2 months)

Provided information about products and services to customers over the phone and in person. Executed basic administrative tasks such as managing client records, handling emails, scheduling appointments, and preparing application documents.

Product Knowledge Administrative Support Client Management Scheduling document preparation Customer Service Communication Marketing Sales Problem Solving

Education

Degrees, certifications, and relevant coursework

Lycée Thuriaf Batsantsa

Matric Certificate, Economy, Math, Philosophy

Completed a Matric Certificate with a focus on Economy, Math, and Philosophy. This foundational education provided a strong academic base for further studies.

Cape Peninsula University of Technology

Diploma, Operations Management

Obtained a Diploma in Operations Management, gaining expertise in managing business processes and optimizing operational efficiency. Developed strong problem-solving and organizational skills applicable to various industries.

MANCOSA

Higher Certificate, Marketing

Earned a Higher Certificate in Marketing, focusing on key marketing principles and strategies. This program enhanced understanding of market analysis, consumer behavior, and promotional techniques.