okonji emmanuel

I am a dedicated customer service and sales professional with a robust background in hospitality, retail, and administrative support. My experience has equipped me with the skills necessary to excel in customer relationship management, complaint resolution, and CRM systems. I have consistently exceeded key performance indicators (KPIs) and enhanced customer satisfaction through strategic engagement and operational excellence.

Currently, I serve as an Assistant Supervisor at Bokku Mart, where I oversee daily store activities, manage customer inquiries, and support staff training and development. My role involves analyzing store performance and implementing strategies to improve revenue and customer engagement. I am committed to delivering exceptional service and driving business growth by ensuring seamless operations and optimizing business processes.

Throughout my career, I have demonstrated a strong ability to foster positive relationships with customers and team members alike. My passion for providing excellent service is matched by my dedication to continuous improvement and professional development. I am eager to leverage my skills and experience to contribute to a dynamic team and help drive success in a customer-focused environment.