Celes User

Provide academic and personal guidance to students via digital platforms, fostering engagement and supporting educational advancement.

Provide online mentorship to undergraduate students, fostering leadership, career planning, and professional networking to improve post-graduation employability.

Resolved technical issues for educational platforms and supported remote software/hardware, contributing to improved user satisfaction and increased student engagement.

Delivered technical support for educational platforms to improve system reliability and ensure uninterrupted online learning for instructors and students.

Provided inbound/outbound customer service for cruise bookings and itineraries, resolving issues to maintain high client satisfaction and meet performance metrics.

Resolved hardware and software issues, achieving a 95% user satisfaction rate while installing and supporting applications such as Microsoft Office and Adobe Creative Suite via ticketing systems.

Assisted implementation and technical support of educational software to boost classroom engagement and maintain reliable instructional systems for students and faculty.

Supported integration of Adobe Creative Suite and cloud applications to enhance interactive learning and assisted staff and students in effective use of educational technology.

Pursued a Doctor of Education in Teaching and Learning with an emphasis in Adult Learning at Grand Canyon University.

Completed a Master of Science in Leadership at Grand Canyon University, focusing on leadership principles and organizational development.

Earned a Bachelor of Science in Religion from Clark Atlanta University, engaging in coursework relevant to religious studies.