Open to opportunities

Nathan DiGesare II

@nathandigesareii

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Dedicated remote Support Analyst with 8+ years of experience.

United States

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What I'm looking for

I am looking for a remote tech support role that values empathy and efficiency, with opportunities for growth.

I am a dedicated and reliable remote Support Analyst with over 8 years of experience in delivering exceptional customer service and technical troubleshooting. My expertise lies in problem-solving, remote communication, and training new employees, which I believe are crucial for success in any tech support role.

Currently, I work at Cerner Health / Oracle, where I manage 35-40 daily customer interactions, resolving portal access and account issues efficiently. I take pride in creating and tracking support tickets using ServiceNow and conducting remote training sessions for new hires, ensuring a smooth onboarding process. My previous roles have equipped me with a strong foundation in customer service and technical support, allowing me to excel in fast-paced environments.

I am seeking a remote tech support role that values empathy, patience, and efficiency, where I can continue to grow and contribute to a team that prioritizes exceptional service and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Support Analyst

Current

Cerner Health / Oracle

Mar 2021 - Present (4 years 3 months)

Managed 35-40 daily customer interactions via phone and screen-sharing to resolve portal access and account issues. Created, tracked, and escalated support tickets using ServiceNow.

ServiceNow Remote Technical Support Troubleshooting Customer Service

Customer Service Representative

Conduit Global

Sep 2020 - Present (4 years 9 months)

Scheduled and coordinated non-emergency medical transportation appointments. Created detailed support tickets and collaborated with team members to resolve logistical challenges.

Customer Service Scheduling Ticketing Systems Collaboration Logistics