Looking for a job

Catherine Garcia

@cathiesnest

I streamline operations, healthcare coordination, customer success, quality assurance, and executive support across complex service environments.

Philippines

Message

What I'm looking for

I'm looking for an operations, executive support, customer success, quality assurance, or healthcare coordination role where I can improve workflows, support clients and teams, maintain compliance, and contribute through organized reporting and coaching.

I've supported operations, healthcare coordination, customer success, and executive teams across USHS, Foundever, Cognizant, Wells Fargo, and Manulife. My work combines appointment scheduling, client communication, reporting, compliance, and quality assurance.

At Wells Fargo, I supported banking clients with account inquiries, online banking concerns, fraud claims, and dispute resolution. I also coached new team members, monitored performance metrics, and helped maintain service quality and regulatory compliance.

In healthcare roles at Foundever, Kingdom Hospital, and King Abdulaziz Medical City, I coordinated appointments, patient services, physician schedules, medical records, reports, and communications with clinical teams. I escalate urgent concerns through established processes and keep documentation accurate.

I've also moderated social content, supported Google Waze Ads campaign operations, trained teams, and built ExecutiveOS during the KANZ AI Training Hackathon. I bring practical experience improving workflows through organized follow-through, coaching, and operational reporting.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

USHS

Jan 2025 - Dec 2025 (11 months)

Scheduled and confirmed appointments, performed lead generation and client outreach, and assisted with operational reporting and data analysis. Monitored social media content for compliance, conducted quality assurance reviews, and supported executive operations.

Appointment Scheduling Lead Generation Data Analysis Social Media Moderation Quality Assurance Executive Support Reporting

Healthcare Dispatcher

Foundever

Nov 2023 - Jun 2024 (7 months)

Coordinated patient appointments and healthcare services scheduling, dispatched healthcare professionals based on medical needs and location, and communicated updates to patients. Maintained accurate patient records and escalated urgent concerns to clinical staff.

Patient Coordination Scheduling Healthcare Services Communication Skills Record keeping Collaboration

Senior Process Executive – Google Waze Ads

Cognizant

Apr 2023 - Sep 2023 (5 months)

Coordinated campaign implementation with sales and client teams, monitored project timelines, and maintained communication with stakeholders through email and reporting. Assisted with project tracking and operational updates.

Campaign Management Project Tracking Stakeholder Communication Reporting Email

Banker Coach / SME, Customer Success Specialist II

Wells Fargo

May 2015 - Apr 2023 (7 years 11 months)

Provided customer support for banking products and services, assisted with account inquiries and dispute resolution, and coached new team members on procedures and quality standards. Monitored performance metrics and ensured compliance with regulations.

Customer Support Banking Coaching Quality Assurance Compliance Performance Monitoring

Financial Advisor

Manulife

Nov 2013 - Sep 2014 (10 months)

Provided customer support for banking products and services, assisted clients with policy selection, updates, and claims support.

Customer Support Financial Services Policy Management Claims

CSR, Shared Services

Emerson Network Power

Jul 2012 - Oct 2013 (1 year 3 months)

Handled calls from multiple countries regarding AC services and UPS equipment, updated engineers with site information, and sent weekly and monthly reports. Acknowledged customer concerns and escalated reports for different market units.

Customer Service Technical Support Reporting Communication Skills Escalation Management

Content Moderator

Outblaze Asia Pacific

Mar 2009 - May 2011 (2 years 2 months)

Monitored Cartoon Network website for US and Asia, provided training to trainees, and suspended users based on violations. Sent reports to clients, tracked moderation pages, tested games, and created training manuals.

Content Moderation Training Reporting Quality Assurance Game Testing

C.S.R.

Acquire Asia Pacific, Inc

Apr 2008 - Aug 2008 (4 months)

Provided DSL and broadband packages to customers in Australia, ensured quality and quantity calls, and updated customers on new products and promotions.

Customer Service Sales Telecommunications Communication Skills

Medical Secretary/Transcriptionist

Kingdom Hospital

Aug 2006 - Nov 2006 (3 months)

Transcribed physician reports, prepared PowerPoint presentations, booked patient appointments, and guided walk-in patients.

Medical Transcription Presentation Preparation Appointment Scheduling Patient Assistance

Medical Admin Staff

King Abdulaziz Medical City

Apr 2006 - Jul 2006 (3 months)

Prepared the Director's schedule, submitted case reports, updated medical licenses, and coordinated with other departments. Provided medical copies and tracked physician records.

Administrative Support Scheduling Reporting Coordination Record keeping

Medical Clerk, Typist, Receptionist

Saudi Medical Journal

Oct 2000 - Nov 2000 (1 month)

Maintained mailing lists, typeset manuscripts, performed data entry, attended symposiums, and handled incoming and outgoing mail.

Data Entry Typesetting Administrative Support Mail Handling Coordination

Desktop Publisher

Saudi Medical Journal

Nov 2007 - Present (18 years 10 months)

Proofread, edited, and formatted medical journals and manuscripts, performed typesetting and editorial support, and managed mailing lists and distribution databases. Handled administrative support and prepared reports for editorial leadership.

Proofreading Editing Typesetting Medical Publishing Administrative Support Database Management

Teacher's Aide

OPM SANG Child Development Center

Mar 1997 - Present (29 years 6 months)

Managed assigned responsibilities, worked with children to develop verbal communication skills, maintained classroom cleanliness, and prepared activities.

Childcare Communication Skills Classroom Management Activity Planning