Open to opportunities

Jackie Lynn Gallofin

@jackielynngallofin

Message

Dedicated administrative professional with strong customer service, leadership, and problem-solving skills.

Philippines

Message

What I'm looking for

I am looking for an administrative or customer-focused role where I can apply my service orientation, communication, and problem-solving skills, contribute immediately, and grow into leadership or project coordination responsibilities.

I am a dedicated administrative professional with broad experience in customer service, content moderation, healthcare support, accounting, and team leadership. Over my career I have worked in roles spanning Customer Service Representative, Image/Video Content Moderator, Healthcare Associate, and Accounting Clerk, consistently delivering service-focused results and demonstrating strong decision-making and complex problem-solving abilities.

I hold a Bachelor of Science in Business Administration and a Diploma in Teaching (Business Technology), and I am certified with the Licensure Examination for Teachers and Career Service Professional credential. I bring creativity, project-management experience, and clear communication to roles where I can contribute immediately and help improve operations and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

EXL Services

Feb 2025 - Aug 2025 (6 months)

Provided customer support and handled inquiries across channels from Feb 2025 to Aug 2025, maintaining service quality and resolving issues promptly to meet performance targets.

Customer Service CRM Communication Time Management Ticketing

Image/Video Content Moderator

Conectys

Feb 2020 - Mar 2024 (4 years 1 month)

Moderated image and video content from Feb 2020 to 2024, enforcing platform policies and reducing inappropriate content exposure through accurate review and escalation.

Content Moderation Policy Enforcement Quality Assurance Attention To Detail Escalations Communication Time Management

Customer Service Representative

Callbox

May 2018 - Oct 2018 (5 months)

Managed inbound/outbound customer interactions from May 2018 to Oct 2018, achieving service targets and supporting client campaigns through effective communication.

Customer Service Lead Generation CRM Communication Data Entry

Healthcare Associate

Hinduja Global Solutions

Mar 2016 - Sep 2017 (1 year 6 months)

Supported healthcare service operations from Mar 2016 to Sep 2017, assisting patient inquiries and administrative tasks to maintain service continuity and compliance.

Patient Support Healthcare Administration Data Entry Communication & Compliance Problem Solving Scheduling

Accounting Clerk

Iloilo Trust And Easy Lending Corp

Jan 2008 - Nov 2015 (7 years 10 months)

Performed accounting and clerical duties from Jan 2008 to Nov 2015, managing records, reconciliations, and financial documentation to support operations.

Accounting Bookkeeping Reconciliations Data Entry Financial Reporting MS Excel