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As a Customer Care Specialist at Sendwave, I provided exceptional service to customers, monitored for fraudulent activities, and collaborated with internal teams to ensure compliance with regulations. My role involved assessing user accounts and documenting incidents to enhance customer satisfaction.

At M-Kopa Kenya, I responded to customer queries through calls, assessed customer needs, and built sustainable relationships through open communication. I handled complaints and ensured timely follow-ups to guarantee customer satisfaction.

In my role as a Level 1 Customer Care Representative at Sendwave, I handled incoming user calls, identified patterns in user feedback, and advocated for swift resolutions to major issues affecting users. My focus was on improving user experience through effective communication.

As a Service Dispatcher at JUMIA Kenya, I organized and stored inventory, processed delivery listings, and ensured proper packaging of items. My role required attention to detail and effective communication with team members.

In my role as Customer Service Team Lead, I managed daily operations of the call center, ensured adherence to quality standards, and scheduled shifts for team members. I focused on training and supporting my team to enhance customer service delivery.

As a Service Recovery Representative, I was responsible for resolving customer complaints and ensuring customer loyalty. I analyzed customer dissatisfaction and provided complete resolutions to concerns raised.

In my role as a Customer Service Representative, I managed a high volume of inbound calls, followed communication scripts, and provided solutions to customer inquiries. I focused on building relationships and upselling products when opportunities arose.

Completed a Diploma in Information Technology, focusing on Computer Applications, Computer Maintenance, Troubleshooting and Installation, and Operating Systems manipulations.