Catherine Thuo
@catherinethuo
Experienced administrative professional with a focus on logistics management.
KenyaWhat I'm looking for
I am a highly experienced Administrative Professional with over 15 years in customer service, logistics, and operations management. My career has been marked by a proven ability to handle administrative tasks efficiently, streamline processes, and maintain compliance standards. I excel in managing teams, organizing training sessions, and coordinating office activities, ensuring that operations run smoothly and client satisfaction is achieved.
Throughout my career, I have worked with notable organizations such as Express Shipping & Logistics and Qatar Airways, where I developed my skills in financial reporting, inventory management, and staff training. My proficiency in Microsoft Office and ERP systems, particularly Sage Pastel, has enabled me to ensure seamless office operations. I take pride in my ability to compile detailed reports, manage procurement activities, and ensure compliance with regulations, which has significantly contributed to the success of the teams I have led.
Experience
Work history, roles, and key accomplishments
Administrative Officer
Express Shipping & Logistics (EA) Ltd/ Freight Well Express
Jul 2014 - Present (10 years 11 months)
Responsible for compiling revenue reports, managing petty cash and office supplies, maintaining filing systems, tracking shipments, coordinating training seminars, and ensuring compliance with regulations.
Client Operator
Bollore Africa Logistics
Mar 2014 - Jul 2014 (4 months)
Updated clients on shipment statuses, ensured proper documentation, archived files electronically, and resolved operational issues by collaborating with stakeholders.
Imports Clerk
Coolxtreme Ltd
Feb 2013 - Aug 2013 (6 months)
Tracked shipments, handled import documentation, liaised with shipping lines and authorities for clearance approvals, and maintained records.
Cargo Import Office Agent
Qatar Aviation Services / Qatar Airways
Jan 2007 - Nov 2009 (2 years 10 months)
Managed cargo documentation, warehouse operations, compliance checks, trained new agents, and prepared performance reports to ensure customer satisfaction.
Customer Service Agent
Qatar Airways
Dec 2005 - Dec 2006 (1 year)
Provided ticketing, reservation, and check-in services while enforcing security and safety standards.
Customer Service Agent
Kenya Airways
May 1998 - Apr 2004 (5 years 11 months)
Managed passenger boarding, ticketing, customer inquiries, and assisted with immigration, customs, and baggage handling.
Education
Degrees, certifications, and relevant coursework
Maryhill High School
Kenya Certificate of Secondary Education, Secondary Education
Completed the Kenya Certificate of Secondary Education.
Air Travel & Tours Training College
Certificate in IATA Travel Operations, Travel Operations
Obtained a Certificate in IATA Travel Operations.
Park Place Hotel Training Center
Certificate in Front Office Operations, Hospitality
Completed a Certificate in Front Office Operations.
Corporate Career Training
Corporate Career Training, Cargo Management
Trained in Perishable Cargo, Dangerous Goods, Security Awareness, and Quality Customer Service.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Catherine?
You can contact Catherine and 90k+ other talented remote workers on Himalayas.
Message CatherineFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
