Open to opportunities

Catherine Reyes

@catherinereyes

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Experienced Senior Technical Program Manager driving infrastructure efficiency.

United States

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What I'm looking for

I seek a role that fosters innovation and collaboration, with opportunities for growth.

I am an accomplished Senior Technical Program Manager with a robust history of enhancing infrastructure operations in high-impact environments. Currently, I lead cross-functional programs at Meta, focusing on improving the reliability and scalability of data infrastructure to support AI, ML, and analytics use cases. My passion lies in aligning technical excellence with organizational goals, and I have a proven record of implementing strategic initiatives that boost system reliability and efficiency.

Throughout my career, I have successfully developed roadmaps and prioritized initiatives that enhance fault tolerance and uptime. My achievements include a 25% reduction in software failures and a 30% increase in system scalability through robust testing methodologies. I thrive on fostering collaboration among engineering and business teams, ensuring that we meet our objectives while driving continuous improvement in operational success.

With extensive experience in managing complex technical projects, I am dedicated to leveraging my skills to further advance operational success and optimize systems. I am enthusiastic about the opportunity to contribute to innovative projects that challenge the status quo and drive meaningful change in the tech landscape.

Experience

Work history, roles, and key accomplishments

Current

Product Enablement Coordinator

Current

Wyng

Jun 2023 - Present (1 year 11 months)

Aligned product vision with executives and technical leads to drive successful product rollouts. Fostered partnerships across teams to enhance product adoption and client satisfaction.

Product Enablement Stakeholder Management Pro Product Adoption Cross Functional Collaboration Usability Scalability Performance Training

Current

Senior Technical Program Manager

Current

Meta

Nov 2023 - Present (1 year 6 months)

As a Senior Technical Program Manager at Meta, I led cross-functional programs to enhance the reliability and scalability of data infrastructure, supporting AI, ML, and analytics use cases. I developed roadmaps focused on fault tolerance and uptime, achieving significant improvements in system reliability and efficiency.

Technical Program Management Reliability Engineering Roadmap Development Fault Tolerance Scalable Systems Testing Methodologies Incident Management Automation Process Improvement

Senior Technical Program Manager

Meta

Dec 2022 - Nov 2023 (11 months)

Managed critical infrastructure projects for WhatsApp, ensuring timely delivery and adherence to budget. I optimized resource allocation and developed capacity management processes, resulting in a significant reduction in turnaround time and increased system efficiency.

Project Management Resource Allocation Cross Functional Team Leadership Infrastructure Development Automation Process Improvement Performance Monitoring

Systems Project Manager

Meta

Jul 2018 - Nov 2019 (1 year 4 months)

Scoped and delivered internal tooling projects for Digital Rights Integrity, enhancing IP management and legal compliance. Collaborated with cross-functional teams to improve content review systems, significantly reducing legal risks.

Project Management Tooling Legal Compliance Cross Functional Collaboration Risk Management Incident Reduction Strategy Development Integration Agile Methodologies

Senior Technical Program Manager

Meta

Nov 2019 - Dec 2022 (3 years 1 month)

Led the development of streamlined processes for the Facebook Infrastructure Platform, focusing on reliability and resiliency. Implemented monitoring systems that significantly reduced downtime and improved system performance.

Process Development Reliability Engineering Monitoring Cross Functional Collaboration Incident Management Continuous Improvement Operational Excellence Performance Optimization

Product Manager

Wyng

Jan 2017 - Dec 2017 (11 months)

Led product development initiatives, leveraging customer feedback and market data to enhance product lines. Improved user experience through effective project management and cross-functional collaboration.

Product Management Customer Feedback Market Research Agile Methodologies Cross Functional Collaboration User Experience Project Delivery Product Roadmapping Technical Solutions Scrum

Trainer

Wyng

Apr 2015 - Apr 2016 (1 year)

Implemented a product support strategy that improved customer satisfaction ratings. Conducted training sessions and revised educational materials to enhance learning outcomes.

Training Customer Support Needs Analysis Onboarding Curriculum Development Customer Satisfaction Implementation Strategy

Genius

Apple

Sep 2011 - Apr 2015 (3 years 7 months)

Served as a certified technician, diagnosing and resolving technical issues with Apple devices while providing exceptional customer service and mentoring new hires.