Open to opportunities

Catarina Piteira

@catarinapiteira

Message

Detail-oriented sales and operations professional with 15+ years in customer support and logistics.

Switzerland

Message

What I'm looking for

I seek a role in sales or logistics where I can apply my operations experience, improve processes, and deliver excellent client service in a collaborative environment.

I am a detail-oriented professional with over 15 years of experience across sales, operations, and customer support within multinational environments. I excel at managing client relationships, coordinating logistics, and improving operational processes to drive measurable results.

As an Operations Lead at Cognizant, I supervised 15+ analysts and implemented workflow changes that improved efficiency by 30%. As Founder and Business Development Manager at P3PCreation, I maintained a 90% customer retention rate and grew revenue by 35% through targeted sales strategies and process improvements.

I am fluent in English and Portuguese with intermediate French, comfortable working autonomously or in teams, and seeking to apply my organizational and customer-service strengths in a Sales & Logistics Internship role with immediate availability.

Experience

Work history, roles, and key accomplishments

Operations Lead

Cognizant Technology Solutions

Jan 2021 - Jan 2024 (3 years)

Supervised a team of 15+ analysts, optimized operational workflows to improve efficiency by 30%, and coordinated escalations to resolve client issues with high responsiveness and quality.

Team Leadership Process Improvement Escalation Management Customer Support KPI Tracking SAP Reporting Client Relationship Management

Business Development Manager

P3PCreation

Jan 2013 - Jan 2021 (8 years)

Founded and managed operations and client portfolios, maintained a 90% customer retention rate and grew revenue by 35% through sales strategy and client acquisition.

Business Development Sales Strategy Customer Retention Operations Management Process Optimization Revenue Growth Invoicing Customer Relationship Management

Major Account Handler

TNT Express

Jan 2005 - Jan 2013 (8 years)

Managed 100+ key international accounts, supported logistics coordination and ensured timely resolution of client issues to maintain high customer satisfaction.

Account Management Customer Service Client Communication Reporting SAP