At PARO, I monitor service-level agreements and operational metrics using Salesforce and Power BI. I manage approximately 120 accounts and coordinate clients, experts and internal teams through project transitions and follow-up.
At Linde, I contributed to reducing the case backlog from 1,300+ to approximately 60 by resolving pending cases and helping prioritize work. I also processed customer requests in SAP and Salesforce, supporting timely resolution within SLAs.
At Mirage Floors, I managed business operations and relationships with approximately 25 clients, while monitoring performance indicators and improving processes. I also coordinated reception operations at Duas Nações Guest House.
