Catarina Montalvo
@catarinamontalvo
Experienced customer support manager with strong administrative skills.
What I'm looking for
With over two decades of experience in customer support and administration, I have honed my skills in client management, billing, and complaint resolution. My journey began at RIBEIRINHO, where I managed client accounts and handled various administrative tasks, ensuring smooth operations and customer satisfaction.
Throughout my career, I have worked with notable companies such as Axis Wellness and Indra, where I further developed my expertise in client relations and support. My role at Medicare allowed me to refine my skills in complaint management and customer retention, while my current position at Intelcia continues to challenge and enhance my abilities in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Assistente de apoio ao cliente
Intelcia
Jan 2023 - Present (2 years 5 months)
Currently providing customer support, managing complaints, and scheduling appointments.
Assistente de apoio ao cliente
Medicare
Aug 2019 - Jun 2021 (1 year 10 months)
Handled customer support, billing, complaint management, and appointment scheduling.
Assistente de apoio ao cliente
Indra
Aug 2013 - Dec 2017 (4 years 4 months)
Provided customer support, managed billing, handled complaints, and maintained customer accounts.
Consultora Comercial
Axis Wellness
Oct 2009 - Feb 2013 (3 years 4 months)
Focused on client acquisition and managing administrative processes while maintaining customer relationships.
Administrativa/Gestora de clientes
Totalinspe, SA
Jan 2002 - Jul 2009 (7 years 6 months)
Responsible for issuing invoices, managing customer payments, scheduling inspections, and performing various administrative tasks.
Education
Degrees, certifications, and relevant coursework
Escola Superior de Tecnologia e Gestão - IPL
Licenciatura, Translation
2000 - 2004
Completed a degree in Translation and Retroversion in English, French, and Spanish, focusing on linguistic skills and translation techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Catarina?
You can contact Catarina and 90k+ other talented remote workers on Himalayas.
Message CatarinaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
