Open to opportunities

catalina gomez

@catalinagomez

Hi! I’m Catalina, passionate about building strong relationships and delivering seamless client experiences while growing professionally.

Colombia

Message

What I'm looking for

I’m looking for a client success or account coordinator role where I can manage high-volume relationships, coordinate orders and operations end-to-end, and improve satisfaction through fast, multi-channel communication and cross-functional collaboration.

I’m a bilingual (English/Spanish) Sales & Client Account Coordinator based in Medellín, Colombia, with a background that bridges the discipline of the culinary world and the dynamism of client-facing roles. My years as a pastry chef taught me precision, resilience under pressure, and the art of delivering exceptional experiences skills I now channel into managing accounts, streamlining communication, and building lasting client relationships.

I’m a positive, growth-driven professional who thrives in fast-paced environments and takes pride in being reliable, detail-oriented, and genuinely committed to the people I work with. I’m passionate about continuous improvement both in the results I deliver and in who I am as a professional and I’m always eager to take on new challenges that push me forward.

Experience

Work history, roles, and key accomplishments

Current

Sales & Client Account Coordinator

Current

La Tartaleteria

May 2024 - Present (2 years 1 month)

Managed multiple client accounts and coordinated orders across clients, production, and logistics to deliver a 98% on-time delivery rate; improved client satisfaction by 25% through streamlined multi-channel communication.

Client Account Management Invoicing Supplier Coordination Customer Satisfaction Logistics Coordination

Community Manager

White Teeth

May 2023 - Dec 2024 (1 year 7 months)

Managed customer interactions across digital platforms, ensuring timely and professional responses that improved retention and satisfaction. Organized content calendars and supported ongoing communication strategies.

Community Management Customer Engagement Customer Support Retention

Marketing Assistant

TigerByte Studio

Nov 2023 - Feb 2024 (3 months)

Supported client acquisition through research and targeted outreach campaigns. Conducted market and competitor analysis and assisted in creating brand-aligned communication materials.

Market Research Competitive Analysis Targeted Communications Brand Messaging

Pastry Chef

Hotel Estelar

Aug 2021 - Sep 2022 (1 year 1 month)

Managed high-pressure kitchen operations by coordinating day-to-day activities across teams to maintain service quality and operational standards.

Kitchen operations Team Collaboration Time Management Quality Control Process Adherence Food Service Workflow Operational Quality Standards

Pastry Assistant

La Tartaleteria

Nov 2020 - Jul 2021 (8 months)

Supported daily operations in a fast-paced environment by following structured processes to ensure consistency and quickly adapting to shifting priorities.

Process Adherence Organizational Skills Service Workflow Awareness

Education

Degrees, certifications, and relevant coursework

Colegio Mayor de Antioquia

Technology degree in Gastronomic Services Management,, Restaurant, Culinary, and Catering Management/Manager

Comprehensive training in culinary arts, mixology, customer service, office automation, social media management, and administrative tools. Developed skills in operations coordination, client relations, event support, teamwork, organization, and fast-paced service environments, combining creativity with strong communication and problem-solving abilities.