@cassiopeiauser
I support customers across sales, technical support, email, and chat channels.
PhilippinesI've supported customers at Telstra Philippines, Concentrix Philippines, 24-7 InTouch Philippines, and Peak Support Global Enterprises across sales, technical support, customer service, email, and chat.
Alongside customer support work, I've served as IT and Media Personnel for Amore’s Catering Services and bring skills in Java, Turbo C, Microsoft Office, Google tools, and fast typing.
Work history, roles, and key accomplishments
Peak Support Global Enterprises
Apr 2023 - Present (3 years 6 months)
Provided email and chat support to customers at Peak Support Global Enterprises.
24-7 InTouch Philippines
Mar 2022 - Jan 2023 (10 months)
Provided customer service support at 24-7 InTouch Philippines.
Amore’s Catering Services
Sep 2019 - Jan 2023 (3 years 4 months)
Handled IT and media tasks for Amore’s Catering Services.
24-7 InTouch Philippines
Oct 2021 - Mar 2022 (5 months)
Delivered customer service support at 24-7 InTouch Philippines.
Concentrix Philippines
Apr 2021 - Oct 2021 (6 months)
Provided technical support to customers at Concentrix Philippines.
Telstra Philippines
Mar 2019 - Nov 2019 (8 months)
Handled customer sales and support duties at Telstra Philippines.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
2015 -
Pursuing a Bachelor of Science in Information Technology at AMA University, with ongoing studies since April 2015.
High School Diploma, Secondary Education
2011 - 2015
Completed secondary education at Spirit Of Joy School from 2011 to 2015.
Seminar, Game Development
2015 - 2015
Completed a seminar on creating 2D games with GameMaker in November 2015.
Elementary Diploma, Elementary Education
2005 - 2011
Completed elementary education at Graceville Integrated School from 2005 to 2011.
Software and tools used professionally
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