Open to opportunities

Adria Colby

@adriacolby

Message

Restaurant manager turned medical coding professional focused on customer satisfaction and EHR accuracy.

United States

Message

What I'm looking for

I’m looking for a detail-driven role in medical coding and EHR management where I can apply customer-focused conflict resolution, clear communication, and organized records skills to improve satisfaction and optimize operations.

I’m a former Restaurant Manager with a long track record of keeping operations steady under pressure—monitoring inventory, managing weekly staff schedules, and ensuring compliance with food safety regulations and sanitation standards.

Now pursuing Medical Coding and EHR management, I bring the same attention to detail to accurate records and high-quality communication. I’m recognized for strong conflict resolution and team collaboration, and I apply my customer-service mindset to resolve issues quickly, document every interaction, and support smoother workflows.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Anthem

Jan 2022 - Jan 2023 (1 year)

Provided customer service by delivering clear, concise information and resolving complaints effectively to ensure a positive experience. Maintained detailed records of customer interactions, transactions, and comments to support accurate follow-up.

Customer Service Complaint Resolution Empathy Customer Support Data Entry Documentation Communication Skills Record keeping

Restaurant Manager

Rutter's

Jan 2009 - Jan 2020 (11 years)

Managed restaurant operations by monitoring inventory and ordering supplies to maintain consistent product availability. Led hiring, onboarding, training, scheduling, and performance evaluations, while ensuring compliance with food safety and sanitation standards.

Inventory Management Staff Scheduling Onboarding Employee Training Performance Evaluation Food Safety Compliance Team Leadership