Open to opportunities

Cassandra Randall

@cassandrarandall

Customer Service Advisor focused on enrollment, payment support, and troubleshooting with strong communication and detail.

United States

Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer service, handle scheduling and payments accurately, and support operations with strong housekeeping/janitorial standards—while continuing to learn and grow with a reliable team.

I’m a customer-focused professional who’s worked across inbound call center, retail, and support roles—helping customers get enrolled, manage payments, troubleshoot apps, and provide dependable service. I bring clear, professional communication through client email correspondence, phone communication, and strong presentation skills.

I also support day-to-day operations through hands-on work in EVS/housekeeping, pet grooming assistance (bathing, drying, nail trim/filing, and appointment check-in/out), and manufacturing/warehouse tasks like running machinery, quality control, filing, and packaging. I take pride in safe work practices, attention to detail, and delivering consistent results while working with teams and customers.

Experience

Work history, roles, and key accomplishments

Pet Grooming Assistant

Fabulous in Fur

Nov 2023 - Apr 2026 (2 years 5 months)

Assisted the pet groomer with bathing, drying, and nail trimming/filing, along with general grooming support tasks. Handled appointment booking, pet check-in/check-out, customer service, payments, and daily opening/closing duties.

Pet Grooming Support Nail Trimming Appointment Scheduling Customer Service Cash Handling Pet Check In Check Out Payment Processing Housekeeping

EVS Housekeeper

High Hope Care Center of Brenham

Oct 2023 - Aug 2024 (10 months)

Performed daily environmental services tasks including sweeping, mopping, and trash removal. Supported a clean, safe facility through routine housekeeping duties.

Sweeping Mopping Environmental Cleaning Attention To Detail Time Management

EVS Housekeeper

Midcoast Medical Center

May 2023 - Oct 2023 (5 months)

Completed standard housekeeping duties including dusting, vacuuming, sanitizing furniture, emptying trashcans, and making beds. Maintained cleanliness and organization throughout assigned areas.

Dusting Bed Making Floor Care Housekeeping Organization Attention To Detail

Customer Service Advisor

Concentrix

Sep 2021 - Mar 2023 (1 year 6 months)

Handled inbound calls to enroll customers into services and collect payment information. Promoted subscription sales and provided troubleshooting support for apps when needed.

Inbound Call Center Enrollment Payment Processing Subscription Sales Troubleshooting Customer Service Sales Support App Support Phone Communication

Filler Operator

Dairy Farmers of America, Inc.

Jan 2018 - Sep 2021 (3 years 8 months)

Operated machinery to fill jars with product, then applied caps and date markings before moving items to the next process. Maintained safe, efficient line operations in a manufacturing environment.

Machine Operator Filling Product Date Coding Packaging Line Manufacturing Quality Control

Quilter

Sealy Mattress

Apr 2014 - Jan 2018 (3 years 9 months)

Created borders and large panels for mattresses and operated large production machinery. Supported manufacturing throughput through careful operation of equipment and fabric/mattress panel preparation.

Sewing Quilting Machine Operator Mattress Panel Production Production Operations Attention To Detail Quality Control Manufacturing

Direct Support Professional

Brenham State Supported Living Center

Nov 2009 - Aug 2013 (3 years 9 months)

Provided personal care to individuals and supported their needs as part of a team environment. Communicated with individuals’ family members and worked closely with a large coworker group.

Personal Care Caregiving Communication With Families Team Collaboration

Cashier

McDonald's

Sep 2007 - Oct 2008 (1 year 1 month)

Provided customer service and handled order filling during busy periods. Supported quick service operations through accurate transactions and effective communication.

Customer Service Cash Handling Order Taking Time Management Communication