Open to opportunities

Casandra Cristea

@casandracristea

Message

Support Ambassador skilled in customer relations and marketing.

Romania

Message

What I'm looking for

I am looking for a role that values creativity and teamwork, offering opportunities for growth.

As a Support Ambassador with Airbnb at Telus International, I have honed my ability to work efficiently under pressure, successfully completing projects ahead of deadlines. My proactive approach, developed during my tenure at Zebra, has allowed me to immerse myself in various projects, enhancing my understanding of the marketing and tourism sectors.

With over three years of experience in customer relations, sales, and marketing, I have cultivated strong public speaking and negotiation skills. My adaptability and creativity enable me to thrive in dynamic environments, making me a valuable team player. I am committed to delivering exceptional service and fostering positive relationships with clients.

Experience

Work history, roles, and key accomplishments

Current

Support Ambassador

Current

Airbnb - Telus International

May 2023 - Present (2 years 1 month)

As a Support Ambassador, I assist customers with inquiries and provide solutions to enhance their experience with Airbnb. My role requires effective communication and problem-solving skills, ensuring customer satisfaction and support.

Customer Service Communication Problem Solving Negotiation Teamwork Microsoft Office Public Speaking Time Management

Consultant

VALORIS CENTER SRL

Dec 2021 - May 2023 (1 year 5 months)

Worked as a consultant handling customer inquiries via chat, phone, and email. Developed strong communication skills and provided effective solutions to customer issues in a remote setting.

Customer Service Communication Remote Work Problem Solving Team Collaboration Time Management Microsoft Office Negotiation Public Speaking

Call Center Operator

VERIFIELD SRL

Feb 2021 - Apr 2021 (2 months)

Operated in a call center environment focusing on research and development. Gained experience in customer interactions and data collection.

Customer Service Research Data Collection Communication Problem Solving Remote Work Teamwork Microsoft Office Time Management

Sales Agent

SC. ZEBRA MKT S.R.L

Jul 2020 - Jan 2021 (6 months)

Engaged in sales activities, promoting products and services in the agricultural sector. Developed negotiation skills and customer relationship management.