Open to opportunities

Carylynn Cofie

@carylynncofie

Message

Customer-focused personal banker delivering precise administrative and client support.

Ghana

Message

What I'm looking for

I’m looking for a role where I can use my banking customer service strengths, strong organization, and administrative support to deliver timely, accurate service—solving client issues and keeping operations running smoothly in a professional team.

I’m an ambitious, energetic professional with a detail-oriented approach and strong administrative, clerical, and front-desk support experience in fast-paced environments. In my role at ABSA Bank Ghana Limited, I served as the first point of contact for customers, handling inquiries, account issues, and financial transactions while ensuring compliance with financial and operational procedures.

I maintain high standards of customer care by resolving complaints, updating accurate client documentation, and supporting smooth daily branch operations through scheduling, filing, and effective coordination between departments. Earlier experience also strengthened my communication and service mindset through aviation security document profiling, and through a Ministry of Foreign Affairs internship where I supported translation, reception, and call handling.

Experience

Work history, roles, and key accomplishments

Aviation Security Department

Ghana Airports Company Limited

Sep 2017 - Jul 2018 (10 months)

Profiled and checked passenger travel documents before screening points and supported passenger comfort and special assistance needs. Instructed passengers to remove electronic equipment and metallic objects from bags for screening.

Communication Skills

Ministry of Foreign Affairs Intern

Ministry of Foreign Affairs, Benin

Apr 2016 - May 2016 (1 month)

Assisted with translating documents from French to English and supported office reception by answering calls and relaying messages. Performed receptionist functions as needed by the unit.

Call Handling Receptionist Administrative Support

Personal Banker

Absa Bank Ghana Limited

Jan 2019 - Present (7 years 6 months)

Served as the first point of contact for customers, handling inquiries, account issues, and financial transactions while maintaining compliance with banking procedures. Prepared and managed client documentation and supported administrative branch operations including scheduling, filing, and daily workflow coordination.