Carter Hofmann

As an Account Manager with Cision, I have successfully managed a portfolio of higher-value clients, focusing on their unique needs in Public Relations and earned media campaigns. My role involves acting as a trusted advisor, providing consultative support that helps clients achieve their communication goals. Through strategic planning and in-depth account reviews, I have consistently identified opportunities for optimization, leading to increased client satisfaction and retention.

My experience includes driving customer success outcomes through proactive outreach and collaboration with cross-functional teams to resolve client issues swiftly. I take pride in mentoring my peers and sharing best practices in client engagement, which has contributed to a culture of knowledge-sharing within my team. My dedication to building and maintaining strong relationships has enabled me to identify and pursue upsell and cross-sell opportunities, significantly contributing to overall revenue growth.