Open to opportunities

Carolyn Susan

@carolynsusan

Administrative Officer focused on efficient documentation, reception support, logistics, and accurate statutory compliance.

Kenya

Message

What I'm looking for

I’m looking to support an organization with dependable administration—managing filing, procurement, reception, logistics, and statutory returns—while improving workflows and ensuring accurate, timely communication.

I’m an organized, detail-oriented administrative professional known for strong time management, multitasking, and efficient task completion. With a long track record across administration, reception, and clerical roles, I consistently maintain professional environments and support organizational goals with accuracy and integrity.

In my current Administration Officer role, I handle practical operations end-to-end, including filing statutory government returns (VAT, PAYE, NHIF, NSSF, HELB), managing petty cash, coordinating correspondence, overseeing office properties and machines, and supporting logistics and courier services. I also strengthened internal organization by introducing alphabetical filing and creating Excel sheets for staff to record field cash input, improving how money usage is tracked after field work.

Previously, as a Secretary at Pacific Stationers Kenya Limited, I managed a switchboard, posted invoices and certificates on Tally, handled purchase and sales documentation, and followed up on credit notes. In acting administrative and reception roles at HELPAGE INTERNATIONAL and DANISH REFUGEE COUNCIL, I managed reception duties, switchboard operations, appointment scheduling, document management (including faxing/scanning), and travel coordination such as flight arrangements and visa processing—always keeping communication clear through monthly reporting and dependable follow-through.

Experience

Work history, roles, and key accomplishments

Current

Administration Officer

Current

Georama Engineering Services Ltd

Sep 2018 - Present (7 years 10 months)

Administered filing of statutory government returns (VAT, PAYE, NHIF, NSSF, HELB), managed petty cash, and handled logistics and courier services. Introduced improved alphabetical filing and Excel sheets to track cash inputs from field activities.

HELB Petty Cash Management Procurement Logistics Management Courier Services Excel Document Management

Secretary

Pacific Stationers Kenya Limited

Nov 2014 - Aug 2018 (3 years 9 months)

Managed switchboard operations and handled invoicing workflows, including posting invoices/certificates on Tally and assisting with invoice dispatch. Coordinated vehicle service bookings and handled purchasing of toners.

Switchboards Tally Invoicing Vehicle Service Booking Toner Procurement

Administrative Assistant (Acting)

Helpage International

Sep 2012 - Jun 2014 (1 year 9 months)

Handled reception duties, visitor guidance, switchboard operations, mail redirection, and appointment scheduling. Supported procurement for office supplies and managed documentation and administrative tasks while providing monthly telephone usage reports.

Switchboards Mail Routing Appointment Scheduling Staff Contact List Maintenance Issue Resolution Document Management

Receptionist

Danish Refugee Council

Dec 2011 - Jul 2012 (7 months)

Coordinated reception for staff and visitors, including arranging travel (EC, UNHAS, commercial flights), visa processing, and airport transfers. Monitored travel agents, maintained travel boards and staff lists, and compiled monthly travel activity reports.

Visa Processing Travel Board Maintenance Travel Agent Monitoring

Office Assistant

Helpage International

Jun 2008 - Aug 2009 (1 year 2 months)

Acted as an internal messenger and supported reception operations. Assisted with keeping workstations clean and helping with reception activities.

Office Support

Computer Secretary/ Clerical Work

Nelson Mwangi & Co.

Dec 2004 - Apr 2008 (3 years 4 months)

Managed administrative and accounting clerical tasks including filing, telephone handling, bank reconciliations, and VAT and payroll preparation. Completed statutory submissions and scheduled meetings while documenting minutes for communication.

Filing Bank Reconciliation Meeting Coordination Minute Taking Documentation

Personal Secretary/Reception Manager

Wab Hotel Ltd

Apr 2002 - Jun 2004 (2 years 2 months)

Supervised reception and managed the office, including handling correspondence and record-keeping. Designed menus and supported day-to-day administrative operations.

Reception Supervision Office Management Menu Design Record keeping

Secretary/Clerk

Turn-O-Metal Engineers

Feb 1998 - Jan 1999 (11 months)

Performed clerical support including typing, filing, handling calls, and preparing wages with deductions. Managed mail and supported document binding and lamination tasks.

Typing Filing Call Handling Wage Preparation Binding

Secretary/Graphics Design

Superior Images Ltd

Apr 1996 - Nov 1997 (1 year 7 months)

Provided secretarial and clerical support including typing, filing, and handling calls. Supported wage preparation, deductions, mail handling, and document binding/lamination.

Typing Filing Call Handling Wage Preparation Binding