Open to opportunities

Gladys Vugusu

@gladysvugusu

Message

Meticulous administrative professional optimizing office operations.

Kenya

Message

What I'm looking for

I seek an administrative role where I can streamline operations, manage records, and support executives in a collaborative, growth-oriented organization.

I am a meticulous administrative professional with extensive experience managing complex schedules, records, and office operations across public and private sectors. I have a proven track record of improving processes—designing a more efficient records management system, automating correspondence and record tracking, and supporting senior leadership with travel, meetings, and executive calendars.

I communicate diplomatically and coach colleagues and new hires to elevate team performance, while handling sensitive information with discretion. My background spans unions, corporate offices, insurance, and higher education, and I bring practical business acumen to inventory control, basic bookkeeping, and event coordination to drive productivity.

Experience

Work history, roles, and key accomplishments

Administrative Officer

Kenya National Private Security Workers Union

Jan 2022 - Jan 2025 (3 years)

Managed office administration, scheduling, travel arrangements, and records for the union while improving office processes and supporting onboarding and basic bookkeeping tasks.

Office Administration Records Management Calendar Management Travel Coordination Bookkeeping Event Coordination Confidentiality Microsoft Office

Administrative Officer

Wazo Enterprise (T) Ltd

Nov 2018 - Nov 2021 (3 years)

Led office operations including email and phone handling, staff training and supervision, records and inventory management, and implemented policies and an automated records system to improve efficiency.

Office Administration Records Management Staff Training Inventory Management Social Media Management Travel Coordination Process Improvement Microsoft Office

Administrative Assistant

Strategis Insurance

Jan 2016 - Sep 2018 (2 years 8 months)

Managed mail, calendars, meetings, travel vouchers and customer inquiries while advising clients on services and supporting day-to-day administrative tasks.

Calendar Management Customer Service Travel Coordination Microsoft Office Records Management Time Management Communication

Records Management Assistant

Institute of Finance Management

Sep 2013 - Sep 2015 (2 years)

Maintained and disposed records per guidelines, handled customer inquiries via CRM, coached students and trained junior staff while ensuring confidentiality and reducing examination-related queries.

Records Management Customer Service CRM Staff Training Confidentiality Process Improvement Communication

Education

Degrees, certifications, and relevant coursework

University of Dar es Salaam

Bachelor of Business Administration, Business Administration

Completed a Bachelor's Degree in Business Administration with coursework focused on business administration topics and practical office management skills.