At RepGuru, I lead customer service, debt-settlement negotiation, and administrative teams, overseeing daily operations, coaching, KPIs, performance plans, and workflow improvements.
I work directly with US clients and directors to strengthen processes, service quality, compliance, accuracy, and communication. Before becoming Team Manager, I negotiated debt-settlement cases for US clients while meeting performance and quality targets.
At Nestlé Business Services, I monitored, tagged, routed, and escalated social media conversations, reported crises to markets, and provided 24-hour updates to the CEO in Switzerland. I also used Talkwalker, SEMrush, and social media research for on-demand reporting while collaborating daily with Ukrainian colleagues.
My background also includes e-commerce coordination, project management in fitness, insurance sales, recruitment support at QNB, travel organization, and customer-facing retail work. I bring practical experience in stakeholder communication, CRM databases, recruitment, process improvement, and team leadership.
