At Teleperformance, I manage customer enquiries and complaints through phone, email, and internal systems. I investigate customer issues and coordinate with relevant departments to resolve them.
I organise customer deliveries and replacement orders, process compensation payments, and support after-sales requests. I also update customer accounts and check previous after-sales orders for accuracy.
I provide internal customer service support across departments and train new employees in customer service procedures and systems.
Previously, I provided administrative support at Morale Home Furnishings, managing customer records and documentation and assisting with order processing. At Erskine Golf Club, I served customers in a fast-paced hospitality environment.
