Open to opportunities

Carolin Napitupulu

@carolinnapitupulu

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Results-driven Business Development Specialist with a focus on growth.

Indonesia

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What I'm looking for

I seek a dynamic role that fosters collaboration, innovation, and growth opportunities.

I am a results-driven Business Development Specialist with over six years of experience transforming business challenges into strategic growth opportunities. My proven track record in enhancing customer satisfaction through tailored process improvements has allowed me to thrive in fast-paced consulting environments. I excel in collaborating with cross-functional teams to implement innovative marketing strategies, drive service excellence, and expand market reach.

In my current role as Assistant Manager for the Business and Consultant Team at PT ETC Konsultan Indonesia, I guide clients through complex certification processes and ensure smooth product launches. My strong client relationship management skills enable me to maintain communication and solve problems swiftly, delivering projects on time and within budget. I am passionate about fostering a culture of continuous improvement and building strategic partnerships that strengthen service delivery and drive sustainable growth.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager for the Business and Consultant Team

Current

PT ETC Konsultan Indonesia

Nov 2022 - Present (2 years 11 months)

Thrived in a fast-paced consulting environment, balancing roles between business and consulting to develop innovative products and new revenue streams supporting company growth. Guided clients through complex certification processes, ensuring smooth product launches and business expansion.

Client Relationship Management Data Driven Marketing Performance Analytics Strategic Partnerships

Marketing Lead, WD-40®

PT Bersamakita Karya Trinimandiri

May 2022 - Present (3 years 5 months)

Collaborated closely with sales and principal teams to assist in developing and launching quarterly marketing strategies. Managed WD-40® Indonesia’s digital presence, maintaining consistent and on-brand messaging across all online and offline channels.

Marketing Strategy Digital Presence Management Campaign Management

Assistant Manager for the Head of the Business Department

Pet n Pop, PT Mahitala Bramanta Digital

May 2021 - Present (4 years 5 months)

Led product development initiatives, contributing to the successful launch of new offerings that aligned with customer needs and helped improve the company’s competitive position. Directed the establishment and training of a Customer Support team, building a capable and responsive unit focused on delivering excellent service.

Product Development Brand Marketing Customer Support CRM Systems Lead Generation Customer Satisfaction

Business Development Executive

PT Golf Events Indonesia

Apr 2019 - Present (6 years 6 months)

Spearheaded client pitches and led end-to-end event management for high-profile golf tournaments, securing repeat business from key sponsors and enhancing brand visibility. Directed digital campaigns and produced engaging content for corporate websites and social platforms, leading to a noticeable uptick in follower engagement.

Event Management Content Production

Education

Degrees, certifications, and relevant coursework

STIKOM The London School of Public Relations

Bachelor, International Relations

Grade: 3.32 / 4.00

Majored in International Relations at STIKOM The London School of Public Relations, Jakarta. Focused on understanding global dynamics and international affairs.