Open to opportunities

Caroline Yaticb

@carolineyatich

Cooperative Management and customer-focused sales professional specializing in banking trade finance and client relationship growth.

Kenya

Message

What I'm looking for

I’m looking for an opportunity to grow in my career and leverage my competencies to deliver quick, high-quality results—especially in customer-facing banking, sales, and accounting roles where I can support clients, meet targets, and contribute to organizational goals.

I am a meticulous and motivated Cooperative Management professional with a Degree in Cooperative Management and accounting, plus CPA Part 1 and CPA Part 2 certifications. I bring a strong accounting foundation, including bank reconciliations, petty cash management, and accounts balancing, alongside exceptional communication and customer care.

I’ve built results across customer-facing banking and sales roles—most recently as a Trade Finance Specialist (REMOTE) and as a Direct Sales Representative with Kenya Commercial Bank, where I handle customer inquiries, sell bank products via email/WhatsApp/calls, and maintain accurate CRM records through cold calls and email outreach. Previously, I worked as a Client relationship officer and Sales Representative, handling invoicing, deliveries, cash management, point of sale work, and tools like Xero and SAP, with a continuous focus on problem-solving and timely, high-quality service.

Experience

Work history, roles, and key accomplishments

Current

Direct Sales Representative

Current

Kenya Commercial Bank

Feb 2023 - Present (3 years 3 months)

Provided customer service via phone, email, and in-person interactions while updating customer records and maintaining database accuracy. Conducted cold calls using CRM and outreach platforms, managed customer activities in CRM, handled complaints, and supported sales reporting and targets.

Direct Sales Customer Service Cold Calling CRM Complaint Resolution Customer Management Sales Reporting

Cooperative Management Intern

Ministry of Cooperatives

Jun 2018 - Aug 2018 (2 months)

Verified loan application information, checked accuracy, and helped prepare loan applications while following up on repayments. Managed filing and documentation, resolved client complaints, and educated cooperative staff and members on the importance of cooperatives.

Complaint Resolution Cooperative Education Administrative Support

Trade Finance Specialist

Euro Exim Bank

Handled customer inquiries, complaints, and service issues with professionalism while cross-selling bank products via email, WhatsApp, and calls. Maintained detailed interaction records and provided responsive customer support to meet customer needs.

Customer Support Complaint Handling Cross Selling