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Caroline Oyugi

@carolineoyugi

Message

Executive Operations leader managing healthcare center workflows, KPIs, and executive coordination.

Kenya

Message

What I'm looking for

I’m looking for a role where I can own executive operations and center workflows—driving KPI performance, scheduling, stakeholder coordination, and service quality—while collaborating with leadership to improve processes and maintain high standards of discretion and accountability.

I’m an Executive Operations professional with progressive experience across executive administration, center operations management, staff scheduling, stakeholder coordination, and customer experience leadership in healthcare and financial services environments. I’m trusted for discretion, structured communication, and proactive problem-solving—especially when managing complex calendars, daily operational workflows, and executive-level reporting.

I thrive coordinating service delivery end-to-end: monitoring KPIs like patient flow and turnaround time, producing performance reports for senior leadership, and aligning consultations, billing accuracy, and compliance with protocols. From onboarding new staff to managing vendor relationships and transport logistics, I ensure continuity, accountability, and strong service standards while handling escalations and sensitive documentation with care.

Experience

Work history, roles, and key accomplishments

Current

Center Manager Trainee

Current

Columbia Africa Healthcare Limited

Sep 2025 - Present (6 months)

Oversee daily operational coordination across reception, laboratory, radiology, and outpatient services. Manage staff schedules, monitor KPIs, and coordinate consultant alignment, revenue tracking support, and vendor partnerships.

Center Operations Scheduling KPI Tracking performance reporting Vendor Management

Head of Transport

Guru Nanak Ramgarhia Sikh Hospital

Aug 2024 - Aug 2025 (1 year)

Oversaw hospital transport operations by managing vehicle scheduling and driver allocation to support patient and staff needs. Ensured safety and operational compliance and partnered with HR on driver performance and operational continuity.

Logistics Coordination Safety Compliance HR Coordination

Personal Assistant - CEO

Guru Nanak Ramgarhia Sikh Hospital

Feb 2022 - Aug 2025 (3 years 6 months)

Provided executive administrative support to the CEO and board-level directors, managing complex calendars, meetings, and executive travel. Screened and prioritized high-volume communications, prepared agendas/minutes and board reports, and handled confidential documentation.

Executive Administration Calendar Management Meeting Coordination Stakeholder Engagement

Assistant Treasurer

Botswana Peoples Protestant Church

Jan 2016 - Feb 2017 (1 year 1 month)

Maintained financial records by reconciling deposits and investigating discrepancies to ensure documentation accuracy. Prepared structured monthly and quarterly financial reports and summaries.

Financial Reporting