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@faithmakoni
I am an operations-focused administrative leader with 7+ years improving workflows and leading teams.
CanadaI am an operations-focused professional with over seven years of progressive experience managing administrative functions, team supervision, and client service across high-volume, fast-paced environments.
As Assistant Branch Manager at Enterprise Rent-A-Car in Edmonton, I oversaw daily operations including scheduling, reporting, inventory control, delegated and monitored staff workloads, trained junior staff, and maintained high standards of confidentiality and customer satisfaction.
Previously I supported member services at Alberta Pensions Services and managed day-to-day operations within MacEwan University's wellness facilities, honing skills in records management, compliance with privacy legislation, and high-volume client service.
I hold a Bachelor of Commerce (Supply Chain Management) from MacEwan University, a CAPM certification, and Standard First Aid & Oxygen Administration; I seek roles where I can streamline workflows, mentor teams, and contribute to operational excellence.
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Work history, roles, and key accomplishments
Enterprise Rent-A-Car
Nov 2023 - Mar 2025 (1 year 4 months)
Oversaw daily office and operational functions including scheduling, customer service delivery, reporting, and inventory management; delegated and monitored staff workloads to ensure compliance and meet performance benchmarks.
Enterprise Rent-A-Car
Sep 2023 - Oct 2023 (1 month)
Coordinated daily branch activities and managed digital inventory tracking systems and internal communications to ensure timely, accurate office support.
Enterprise Rent-A-Car
Mar 2023 - Aug 2023 (5 months)
Gained experience in resource allocation, team coordination, and customer engagement, contributing to improved operational efficiency and service delivery.
Alberta Pensions Services
Jun 2021 - Aug 2022 (1 year 2 months)
Delivered client-focused support aligned with government policies and privacy legislation, managing high-volume inquiries and sensitive records with strict confidentiality.
MacEwan University
Jun 2018 - Aug 2020 (2 years 2 months)
Managed day-to-day operations within wellness facilities, enforced safety protocols, resolved guest queries, and assisted in managing facility resources and equipment.
Fairstone Financial
May 2018 - Aug 2019 (1 year 3 months)
Advised customers on tailored financial solutions while maintaining accurate records and strong focus on customer satisfaction and compliance.
Degrees, certifications, and relevant coursework
MUBachelor of Commerce, Supply Chain Management
Bachelor of Commerce with a major in Supply Chain Management from MacEwan University.
Software and tools used professionally
CanadaYou can contact Faith and 90k+ other talented remote workers on Himalayas.
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