Open to opportunities

Faith Makoni

@faithmakoni

Message

I am an operations-focused administrative leader with 7+ years improving workflows and leading teams.

Canada

Message

What I'm looking for

I seek an operations leadership role where I can streamline workflows, mentor teams, ensure compliance, and deliver exceptional client service in a collaborative, growth-oriented organization.

I am an operations-focused professional with over seven years of progressive experience managing administrative functions, team supervision, and client service across high-volume, fast-paced environments.

As Assistant Branch Manager at Enterprise Rent-A-Car in Edmonton, I oversaw daily operations including scheduling, reporting, inventory control, delegated and monitored staff workloads, trained junior staff, and maintained high standards of confidentiality and customer satisfaction.

Previously I supported member services at Alberta Pensions Services and managed day-to-day operations within MacEwan University's wellness facilities, honing skills in records management, compliance with privacy legislation, and high-volume client service.

I hold a Bachelor of Commerce (Supply Chain Management) from MacEwan University, a CAPM certification, and Standard First Aid & Oxygen Administration; I seek roles where I can streamline workflows, mentor teams, and contribute to operational excellence.

Experience

Work history, roles, and key accomplishments

Assistant Branch Manager

Enterprise Rent-A-Car

Nov 2023 - Mar 2025 (1 year 4 months)

Oversaw daily office and operational functions including scheduling, customer service delivery, reporting, and inventory management; delegated and monitored staff workloads to ensure compliance and meet performance benchmarks.

Office Administration Team Leadership Scheduling Inventory Management Customer Service Staff Training Compliance Reporting

Management Assistant

Enterprise Rent-A-Car

Sep 2023 - Oct 2023 (1 month)

Coordinated daily branch activities and managed digital inventory tracking systems and internal communications to ensure timely, accurate office support.

Digital Inventory Systems Internal Communications Office Support Scheduling Data Entry Documentation Customer Service

Management Trainee

Enterprise Rent-A-Car

Mar 2023 - Aug 2023 (5 months)

Gained experience in resource allocation, team coordination, and customer engagement, contributing to improved operational efficiency and service delivery.

Resource Allocation Team Coordination Customer Service Training Scheduling

Member Services Representative

Alberta Pensions Services

Jun 2021 - Aug 2022 (1 year 2 months)

Delivered client-focused support aligned with government policies and privacy legislation, managing high-volume inquiries and sensitive records with strict confidentiality.

Customer Service Records Management Privacy Compliance

Customer Service Rep I

MacEwan University

Jun 2018 - Aug 2020 (2 years 2 months)

Managed day-to-day operations within wellness facilities, enforced safety protocols, resolved guest queries, and assisted in managing facility resources and equipment.

Facilities Management Customer Service Resource Management Scheduling Equipment Maintenance