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Faith Makoni

@faithmakoni

I am an operations-focused administrative leader with 7+ years improving workflows and leading teams.

Canada
Message

What I'm looking for

I seek an operations leadership role where I can streamline workflows, mentor teams, ensure compliance, and deliver exceptional client service in a collaborative, growth-oriented organization.

I am an operations-focused professional with over seven years of progressive experience managing administrative functions, team supervision, and client service across high-volume, fast-paced environments.

As Assistant Branch Manager at Enterprise Rent-A-Car in Edmonton, I oversaw daily operations including scheduling, reporting, inventory control, delegated and monitored staff workloads, trained junior staff, and maintained high standards of confidentiality and customer satisfaction.

Previously I supported member services at Alberta Pensions Services and managed day-to-day operations within MacEwan University's wellness facilities, honing skills in records management, compliance with privacy legislation, and high-volume client service.

I hold a Bachelor of Commerce (Supply Chain Management) from MacEwan University, a CAPM certification, and Standard First Aid & Oxygen Administration; I seek roles where I can streamline workflows, mentor teams, and contribute to operational excellence.

Experience

Work history, roles, and key accomplishments

AS

Member Services Representative

Alberta Pensions Services

Jun 2021 - Aug 2022 (1 year 2 months)

Delivered client-focused support aligned with government policies and privacy legislation, managing high-volume inquiries and sensitive records with strict confidentiality.

Education

Degrees, certifications, and relevant coursework

MacEwan University logoMU

MacEwan University

Bachelor of Commerce, Supply Chain Management

Bachelor of Commerce with a major in Supply Chain Management from MacEwan University.

Tech stack

Software and tools used professionally

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Faith Makoni - Assistant Branch Manager - Enterprise Rent-A-Car | Himalayas