Caroline Katusya
@carolinekatusya
Hospitality professional driving sales, service excellence, and operations.
KenyaWhat I'm looking for
I am a results-driven hospitality professional with hands-on experience across sales, customer service, and operations, supported by a Bachelor of Science in Hotel Management from Chuka University.
I have a proven track record of meeting and exceeding sales targets in roles at AMCCO Properties, Heritage Food Limited, and KCB Bank, while also running my own café where I managed operations, inventory, and financial records.
My front-desk and service experience at Terrace Villa Hotel sharpened my guest-relations, food-and-beverage service, and multitasking abilities, and I consistently deliver high-quality customer experiences.
I am collaborative, communicative, and focused on driving operational efficiency and brand visibility through strong client engagement and practical, results-oriented initiatives.
Experience
Work history, roles, and key accomplishments
Salesperson
Amcco Properties
Jan 2025 - Jul 2025 (6 months)
Followed up on leads and converted them to new business while providing excellent customer service and meeting sales targets to grow client base and brand awareness.
Sales & Marketing Promoter
Heritage Food Limited
Sep 2024 - Dec 2024 (3 months)
Increased product visibility and brand awareness through in-store promotions and customer demonstrations, consistently exceeding sales targets.
Café Owner
C.K. Café
May 2023 - Apr 2024 (11 months)
Managed all café operations including food preparation, customer service, inventory and financial records, optimizing operational efficiency and service quality.
Contract Staff
KCB Bank
May 2022 - Nov 2022 (6 months)
Achieved sales targets for asset and liability products, delivered exceptional customer service, and executed door-to-door sales and product campaigns with reporting of customer insights.
Front Desk Service Staff
Terrace Villa Hotel
Dec 2021 - Apr 2022 (4 months)
Provided front-desk services including efficient check-in/check-out, guest inquiry resolution, room assignments and supported food service, housekeeping and laundry operations.
Education
Degrees, certifications, and relevant coursework
CUChuka University
Bachelor of Science, Hotel Management
2017 - 2021
Bachelor of Science in Hotel Management completed at Chuka University with coursework in hospitality operations, customer service, and hotel management.
AIC Sombe Girls' Secondary School
Kenya Certificate of Secondary Education (KCSE), General Secondary Education
2013 - 2016
Completed Kenya Certificate of Secondary Education (KCSE) at AIC Sombe Girls' Secondary School.
Milimani Primary School
Kenya Certificate of Primary Education (KCPE), Primary Education
2002 - 2012
Completed Kenya Certificate of Primary Education (KCPE) at Milimani Primary School.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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