I'm seeking a remote role where I can apply my healthcare coordination and administrative skills to support medical teams, streamline patient scheduling, and enhance operational efficiency.
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@carolinekabachia
Medical virtual assistant and pharmacy specialist driving patient-focused care.
I'm seeking a remote role where I can apply my healthcare coordination and administrative skills to support medical teams, streamline patient scheduling, and enhance operational efficiency.
I’m Caroline K, a Healthcare Virtual Assistant with a solid background in healthcare administration and over 3 years of experience supporting medical practices, clinics, and health entrepreneurs. I specialize in providing excellent services and building trust with providers and clients, and I possess a proven track record of quality and efficiency.
𝗛𝗼𝘄 𝗜 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗿𝘀 & 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀:
✅ EHR and EMR Management
✅ Home Healthcare Staff Scheduling and Recruitment Support
✅ Checking Benefits, Eligibility & Insurance Verification
✅ Prior Authorization for Diagnosis and Procedure Codes
✅ Client Intake and Onboarding
✅ Medical billing and coding
✅ Appointment Scheduling & Calendar Management
✅ Phone and Email Handling
✅ Executive and Administrative Support
✅ Customer Service | Patient Communication
✅ HIPAA-Compliant Data Management
✅ Medical Administrative Duties
✅ CRM Management and Data Entry
✅ Social Media & Email Marketing Support
(Health/Wellness Brands) 𝗘𝗛𝗥/𝗘𝗠𝗥 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵: Office Ally • DrChrono • AdvancedMD • Practice Fusion • SimplePractice • eClinicalWorks • JaneApp • CharmEHR
𝗧𝗼𝗼𝗹𝘀 𝗜 𝗨𝘀𝗲 𝗗𝗮𝗶𝗹𝘆: Google Workspace • Microsoft Office • Asana • Zapier • Notion • Monday.com • Calendly• GoHighLevel • Trello • OpenPhone • Zoom • Canva • Airtable • ClickUp • TikTok • Zoho CRM
I work from a professional home office setup (dual monitors, stable internet, noise-canceling headset), which ensures consistent, reliable support and clear communication.
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Work history, roles, and key accomplishments
Freelancer
Mar 2025 - Present (8 months)
Manage patient scheduling, telehealth coordination, EHR documentation, insurance processing, and patient communication to streamline practice workflows and maintain HIPAA-compliant records.
FREELANCER
Jan 2025 - Present (10 months)
Coordinated caregiver schedules using scheduling software, resolving conflicts, and optimizing coverage. Monitored attendance for billing accuracy, maintained client records via CRM, and provided phone support. Customized scheduling to client needs, managed emergencies, compiled reports, and ensured data protection compliance while fostering client loyalty.
USAID Jamii Tekelezi
Sep 2022 - Mar 2025 (2 years 6 months)
Prepared and dispensed ART/PrEP/PEP, managed inventory and insurance authorizations, and implemented adherence interventions while supporting HIV program monitoring and reporting for USAID/PEPFAR stakeholders.
Bliss Medical Centre
Jan 2020 - Jan 2022 (2 years)
Provided remote medication therapy management, medication counseling, prescription review, and immunization scheduling via telemedicine to improve chronic disease medication outcomes.
Degrees, certifications, and relevant coursework
Diploma in Pharmacy, Pharmacy
2016 - 2019
Completed a Diploma in Pharmacy focusing on pharmaceutical dispensing, medication counselling, and clinical support practices.
Software and tools used professionally
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