I'm seeking a remote role where I can apply my healthcare coordination and administrative skills to support medical teams, streamline patient scheduling, and enhance operational efficiency.
Caroline Kabachia
@carolinekabachia
Medical virtual assistant and pharmacy specialist driving patient-focused care.
What I'm looking for
Iโm Caroline K, a Healthcare Virtual Assistant with a solid background in healthcare administration and over 3 years of experience supporting medical practices, clinics, and health entrepreneurs. I specialize in providing excellent services and building trust with providers and clients, and I possess a proven track record of quality and efficiency.
๐๐ผ๐ ๐ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐ฃ๐ฟ๐ผ๐๐ถ๐ฑ๐ฒ๐ฟ๐ & ๐ฃ๐ฟ๐ฎ๐ฐ๐๐ถ๐ฐ๐ฒ๐:
โ EHR and EMR Management
โ Home Healthcare Staff Scheduling and Recruitment Support
โ Checking Benefits, Eligibility & Insurance Verification
โ Prior Authorization for Diagnosis and Procedure Codes
โ Client Intake and Onboarding
โ Medical billing and coding
โ Appointment Scheduling & Calendar Management
โ Phone and Email Handling
โ Executive and Administrative Support
โ Customer Service | Patient Communication
โ HIPAA-Compliant Data Management
โ Medical Administrative Duties
โ CRM Management and Data Entry
โ Social Media & Email Marketing Support
(Health/Wellness Brands) ๐๐๐ฅ/๐๐ ๐ฅ ๐ฆ๐๐๐๐ฒ๐บ๐ ๐ ๐ช๐ผ๐ฟ๐ธ ๐ช๐ถ๐๐ต: Office Ally โข DrChrono โข AdvancedMD โข Practice Fusion โข SimplePractice โข eClinicalWorks โข JaneApp โข CharmEHR
๐ง๐ผ๐ผ๐น๐ ๐ ๐จ๐๐ฒ ๐๐ฎ๐ถ๐น๐: Google Workspace โข Microsoft Office โข Asana โข Zapier โข Notion โข Monday.com โข Calendlyโข GoHighLevel โข Trello โข OpenPhone โข Zoom โข Canva โข Airtable โข ClickUp โข TikTok โข Zoho CRM
I work from a professional home office setup (dual monitors, stable internet, noise-canceling headset), which ensures consistent, reliable support and clear communication.
Experience
Work history, roles, and key accomplishments
Medical Virtual Assistant
Freelancer
Mar 2025 - Present (7 months)
Manage patient scheduling, telehealth coordination, EHR documentation, insurance processing, and patient communication to streamline practice workflows and maintain HIPAA-compliant records.
Care Coordinator
FREELANCER
Jan 2025 - Present (9 months)
Coordinated caregiver schedules using scheduling software, resolving conflicts, and optimizing coverage. Monitored attendance for billing accuracy, maintained client records via CRM, and provided phone support. Customized scheduling to client needs, managed emergencies, compiled reports, and ensured data protection compliance while fostering client loyalty.
Pharmacy Technician
USAID Jamii Tekelezi
Sep 2022 - Mar 2025 (2 years 6 months)
Prepared and dispensed ART/PrEP/PEP, managed inventory and insurance authorizations, and implemented adherence interventions while supporting HIV program monitoring and reporting for USAID/PEPFAR stakeholders.
Pharmacy Technician
Bliss Medical Centre
Jan 2020 - Jan 2022 (2 years)
Provided remote medication therapy management, medication counseling, prescription review, and immunization scheduling via telemedicine to improve chronic disease medication outcomes.
Education
Degrees, certifications, and relevant coursework
Kenya Medical Training College
Diploma in Pharmacy, Pharmacy
2016 - 2019
Completed a Diploma in Pharmacy focusing on pharmaceutical dispensing, medication counselling, and clinical support practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
shorturl.at/A06yxJob categories
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