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Caroline KabachiaCK
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Caroline Kabachia

@carolinekabachia

Medical virtual assistant and pharmacy specialist driving patient-focused care.

Kenya
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What I'm looking for

I'm seeking a remote role where I can apply my healthcare coordination and administrative skills to support medical teams, streamline patient scheduling, and enhance operational efficiency.

Iโ€™m Caroline K, a Healthcare Virtual Assistant with a solid background in healthcare administration and over 3 years of experience supporting medical practices, clinics, and health entrepreneurs. I specialize in providing excellent services and building trust with providers and clients, and I possess a proven track record of quality and efficiency.

๐—›๐—ผ๐˜„ ๐—œ ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ ๐—ฃ๐—ฟ๐—ผ๐˜ƒ๐—ถ๐—ฑ๐—ฒ๐—ฟ๐˜€ & ๐—ฃ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ฐ๐—ฒ๐˜€:

โœ… EHR and EMR Management

โœ… Home Healthcare Staff Scheduling and Recruitment Support

โœ… Checking Benefits, Eligibility & Insurance Verification

โœ… Prior Authorization for Diagnosis and Procedure Codes

โœ… Client Intake and Onboarding

โœ… Medical billing and coding

โœ… Appointment Scheduling & Calendar Management

โœ… Phone and Email Handling

โœ… Executive and Administrative Support

โœ… Customer Service | Patient Communication

โœ… HIPAA-Compliant Data Management

โœ… Medical Administrative Duties

โœ… CRM Management and Data Entry

โœ… Social Media & Email Marketing Support

(Health/Wellness Brands) ๐—˜๐—›๐—ฅ/๐—˜๐— ๐—ฅ ๐—ฆ๐˜†๐˜€๐˜๐—ฒ๐—บ๐˜€ ๐—œ ๐—ช๐—ผ๐—ฟ๐—ธ ๐—ช๐—ถ๐˜๐—ต: Office Ally โ€ข DrChrono โ€ข AdvancedMD โ€ข Practice Fusion โ€ข SimplePractice โ€ข eClinicalWorks โ€ข JaneApp โ€ข CharmEHR

๐—ง๐—ผ๐—ผ๐—น๐˜€ ๐—œ ๐—จ๐˜€๐—ฒ ๐——๐—ฎ๐—ถ๐—น๐˜†: Google Workspace โ€ข Microsoft Office โ€ข Asana โ€ข Zapier โ€ข Notion โ€ข Monday.com โ€ข Calendlyโ€ข GoHighLevel โ€ข Trello โ€ข OpenPhone โ€ข Zoom โ€ข Canva โ€ข Airtable โ€ข ClickUp โ€ข TikTok โ€ข Zoho CRM

I work from a professional home office setup (dual monitors, stable internet, noise-canceling headset), which ensures consistent, reliable support and clear communication.

Experience

Work history, roles, and key accomplishments

FR
Current

Care Coordinator

FREELANCER

Jan 2025 - Present (9 months)

Coordinated caregiver schedules using scheduling software, resolving conflicts, and optimizing coverage. Monitored attendance for billing accuracy, maintained client records via CRM, and provided phone support. Customized scheduling to client needs, managed emergencies, compiled reports, and ensured data protection compliance while fostering client loyalty.

Education

Degrees, certifications, and relevant coursework

Kenya Medical Training College logoKC

Kenya Medical Training College

Diploma in Pharmacy, Pharmacy

2016 - 2019

Completed a Diploma in Pharmacy focusing on pharmaceutical dispensing, medication counselling, and clinical support practices.

Tech stack

Software and tools used professionally

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Caroline Kabachia - Medical Virtual Assistant - Freelancer | Himalayas