Open to opportunities

Caroline Atilola

@carolineatilola

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Customer Service Representative and Sales professional delivering fast, accurate customer solutions.

Zimbabwe

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What I'm looking for

I’m looking to join a dynamic team where I can deliver excellent service, manage inquiries end-to-end, and use CRM tools and Excel to improve customer satisfaction—while growing sales through strong lead generation and follow-up.

I’m a customer-focused, detail-oriented Customer Service Representative and Sales Representative experienced in managing inbound and outbound inquiries, processing orders, and resolving issues promptly. I leverage strong communication, active listening, and problem-solving to improve customer satisfaction, including achieving a 98% customer satisfaction rate while handling shipments, deliveries, and service concerns.

I’m comfortable working independently in remote settings and collaborating cross-functionally to drive on-time delivery and operational accuracy. Using CRM tools and Excel, I processed orders, returns, and delivery requests, reduced data errors by 20%, generated 70+ weekly leads, and increased monthly sales by 25% through effective conversion and follow-ups.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Solution Logistics

Oct 2024 - Jan 2026 (1 year 3 months)

Managed 100+ daily inbound and outbound inquiries on shipments, deliveries, and service issues, achieving a 98% customer satisfaction rate. Processed orders and returns via CRM tools and Excel, reducing data errors by 20% and coordinating with warehouse/dispatch to support 95% on-time delivery.

Customer Service CRM Order Processing Returns Management Excel Data Entry Logistics Coordination Customer Onboarding Problem Solving Multitasking

Sales Representative

SolidRock Construction

Jan 2022 - Aug 2024 (2 years 7 months)

Generated 70+ weekly leads and increased monthly sales by 25% through conversion and follow-ups. Drove 20% growth in upselling/cross-selling, maintained sales records in CRM/Excel, and coordinated with logistics to achieve 92% on-time delivery.