Open to opportunities

Carolina User

@carolinauser5

Message

Customer Support Specialist delivering bilingual customer success in high-volume, complex environments.

Brazil

Message

What I'm looking for

I’m looking for a growth-focused company where I can own the customer lifecycle, resolve complex issues with empathy, and use CRM plus AI-enabled workflows to improve satisfaction and speed while partnering smoothly across teams.

I’m a customer support professional with 3+ years delivering exceptional service across multiple industries, including high-volume environments. I manage concurrent customer relationships (70+ daily) while maintaining 4.8/5.0 satisfaction ratings and strong, end-to-end ownership from inquiry through project completion.

In real estate, I served as the primary point of contact for customers navigating complex multi-developer projects, translating detailed information into clear communications and presenting financial guidance such as investment ROI, payment conditions, and currency risk. I also negotiated on behalf of customers while coordinating multiple partnership managers and ensuring smooth handoffs to execution and closing.

I scale my impact through CRM and workflow systems—Salesforce, Zendesk, and HubSpot—plus AI tools like Claude AI for automation, response templates, and workflow optimization (including live USD/BRL-based financial projections). I’m seeking a Customer Success Coordinator role at a growth-focused company where I can combine empathy, strategic problem-solving, and operational efficiency to improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Real Estate Partnership Brokerage

Dec 2025 - Jul 2026 (7 months)

Managed end-to-end customer lifecycle as an independent contractor for an autonomous real estate brokerage, serving as primary point of contact from initial inquiry through project execution and post-sale support. Built relationships with developer partnership managers and implemented Claude AI to optimize workflows, including automated financial projections and customer response templates.

Customer Success Customer Lifecycle Management Customer Relationship Management Relationship Building Negotiation Conflict Resolution Financial Analysis USD BRL Currency Projections Workflow Automation Process Automation Claude AI Templates Salesforce

Customer Experience & Sales

Prostaff Recursos Humanos

Nov 2023 - Dec 2025 (2 years 1 month)

Delivered face-to-face customer service in a high-volume retail environment, using empathetic problem-solving and personalized attention to support customers. Resolved objections and conflicts in real time and contributed to a 20% sales increase through proactive product engagement.

Customer Relationship Management Empathetic Problem Solving Objection Handling Conflict Resolution Customer Feedback

Customer Support Specialist

Tarjab

Jan 2023 - Nov 2023 (10 months)

Managed 70+ concurrent customer inquiries daily, maintaining a 4.8/5.0 satisfaction rating across 1,000+ interactions and achieving 95% issue resolution within 24 hours. Systematized technical property analyses and presentation frameworks while coordinating broker handoffs using Salesforce and Zendesk.