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Santos Adriana

@santosadriana

Customer support professional at RE/MAX Terra, managing client relationships, CRM records, contracts, and post-sale support.

Brazil

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What I'm looking for

I’m seeking a fully remote customer support role where I can assist customers, support their journey, and contribute to post-sale service and retention.

At RE/MAX Terra, I manage client relationships through consultative service, prospecting, and post-sale support. I update CRM records, track the service funnel, review documentation, and help resolve operational issues.

At Local do Cidadão and Associação Margens e Motivos in Portugal, I supported the public with bureaucratic processes and operational needs. I also organized digital and physical files to improve information flow.

Through my independent work at M1 Fotos, I manage the customer service cycle from first contact and scheduling through briefing, service delivery, and post-sale follow-up.

Earlier, at PCD Informática / Maranata Recursos Humanos, I conducted recruitment processes and interviews, supported employee onboarding, and organized documentation. I’ve also completed training in Customer Success, customer service, HubSpot Sales Hub, and real estate appraisal.

Experience

Work history, roles, and key accomplishments

Current

Consultora de Imóveis / Gestão de Clientes

Current

RE/MAX Terra

Dec 2025 - Present (11 months)

Managed client portfolio with focus on consultative service, prospecting, and after-sales. Updated CRM systems daily, registered interactions, and monitored service funnel.

CRM Customer Service Prospecting Aftersales Contract Management

Current

Gestão Comercial e Atendimento ao Cliente

Current

M1 Fotos

Aug 2017 - Present (9 years 3 months)

Managed the complete customer service cycle from first contact, scheduling, briefing, to final delivery and after-sales.

Customer Service Scheduling Briefings Aftersales

Gestora de Atendimento e Suporte Administrativo

Local do Cidadão e Associação Margens e Motivos

Mar 2024 - Jun 2025 (1 year 3 months)

Provided direct public service in a diverse environment, guiding bureaucratic processes and offering operational support. Managed digital and physical files, optimizing information flow.

Customer Service Administrative Support File Management Communication Skills

Analista de RH / Assistente Administrativo

PCD Informática / Maranata Recursos Humanos

Jan 1997 - Dec 2003 (6 years 11 months)

Conducted selection processes, interviews, and supported employee onboarding and documentation. Implemented benefits and provided administrative support to HR and operational routines.

Recruitment Interviewing Onboarding HR Administration Documentation