Open to opportunities

Carolina Pragosa

@carolinapragosa

Sales Operations Manager at RUPTIV Business Studio, building brand and sales strategies and optimizing back-office systems.

Portugal

Message

At RUPTIV Business Studio Portugal, I build and implement brand, positioning, and sales strategies for businesses in consolidation or expansion phases. I develop frameworks and optimize offer structures and back-office systems.

At Teleperformance's Social Media Client, I managed multicultural teams, supported KPI reporting and action plans, and built reporting dashboards in Power BI. Before that, at Teleperformance Portugal, I reviewed social media content and analyzed policy implementation, brand safety, and regulatory compliance.

At PO Unibanco Partner, I led sales teams toward business goals, created sales projections and forecasts, and operationalized sales and training strategies. I’m currently studying behavioral neuroscience to strengthen my data-driven decision-making and understanding of organizational behavior.

Experience

Work history, roles, and key accomplishments

Current

Associate Founder and Brand/Sales Strategist

Current

RUPTIV Business Studio

Nov 2025 - Present (11 months)

Build and implement brand, positioning, and sales strategies for businesses in consolidation or expansion phases. Develop frameworks, conduct strategic analysis, and optimize offer structures and back-office systems.

Brand Strategy Sales Strategy strategic analysis Process Optimization Cross Functional Projects

Team and Process Manager

Teleperformance

May 2022 - Nov 2025 (3 years 6 months)

Managed multicultural teams and acted as point of contact between teams and business processes. Supported, resolved, and reported KPIs while maintaining and executing action plans for operational activities.

Team Management KPI Reporting Power BI Operational Planning Stakeholder Management

Content Analyst

Teleperformance

Mar 2020 - May 2022 (2 years 2 months)

Reviewed and analyzed content for a social media client, managing and optimizing user profiles and content. Applied pattern recognition to identify behavioral anomalies and coordinated inauthentic behavior.

Content Review Policy Compliance Pattern Recognition Quality Analysis Social Media

Sales Department

IKEA

Mar 2017 - Mar 2020 (3 years)

Boosted cross-selling revenue by implementing a solution-oriented, client-focused design planning approach. Managed in-store areas to meet department goals and supported new co-worker training.

Cross Selling Customer Engagement team training Store Operations

Sales Operations Leader

PO Unibanco Partner

Oct 2012 - Nov 2016 (4 years 1 month)

Led sales team toward business goals, managed customer accounts, and delivered credit solutions while managing multiple stakeholders. Created and managed sales projections and forecasts.

Sales Operations Forecasting Team Leadership Stakeholder Management Training