Open to opportunities

Inês Rodrigues da Silva

@insrodriguesdasilva

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I build scalable operations, workflows, and data-driven recommendations across customer success, finance, and strategy.

Portugal

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What I'm looking for

I'm looking for strategy, consulting, innovation, or impact-focused work where I can improve operations, structure complex problems, translate data into action, and collaborate across multicultural teams.

At Codacy, I built HubSpot dashboards, automated workflows, and an end-to-end CSQL Expansion Pipeline adopted across the customer success team. I also piloted a Gemini Pro follow-up workflow that reduced manual drafting by 2–3 hours per week.

I've supported market analysis at Banco Finantia and Amundi Investment Solutions, translating reporting, simulations, and competitive insights into recommendations for stakeholders. With double Master's degrees in International Management, I bring cross-sector experience in operations, process improvement, business analysis, and multicultural collaboration.

Experience

Work history, roles, and key accomplishments

CS Operations

Codacy

Feb 2026 - Aug 2026 (6 months)

Designed and built HubSpot dashboards, reports, and automated workflows for lifecycle tracking and CS forecasting. Launched the CSQL Expansion Pipeline and facilitated an internal AI Knowledge-Sharing Forum to drive AI adoption.

HubSpot Fathom AI Process Improvement Workflow Automation Data Analysis Slack

Education

Degrees, certifications, and relevant coursework

ESADE Business and Law School

CEMS Master in International Management, International Management

2022 - 2023

Grade: 17/20

Pursued a CEMS Master in International Management at ESADE Business and Law School and WU Vienna, with a grade of 17/20.

WU Vienna

CEMS Master in International Management, International Management

2022 - 2023

Grade: 17/20

Completed the CEMS Master in International Management at WU Vienna as part of a double degree program with ESADE.

ESADE Business and Law School

Master of Science, International Management

2021 - 2022

Grade: 18/20

Earned an MSc in International Management from ESADE Business and Law School with a grade of 18/20.

Católica Lisbon School of Business and Economics

Licenciatura, Business Administration and Management

2017 - 2020

Grade: 16/20

Activities and societies: Exchange at The Hong Kong Polytechnic University

Completed a Licenciatura in Business Administration and Management at Católica Lisbon School of Business and Economics, with a grade of 16/20, including an exchange at The Hong Kong Polytechnic University.