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Carolina Beltran

@carolinabeltran

Virtual Assistant in Brisbane with experience in e-commerce, customer service, order management, and administrative support. Experienced in managing s

Australia

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What I'm looking for

Virtual Assistant in Brisbane with experience in e-commerce, customer service, order management, and administrative support. Experienced in managing small business operations, customer enquiries, social media, and day-to-day administrative tasks. Reliable, organised, adaptable, and comfortable learning new digital tools.

I’m an adaptable and organised professional with experience in customer service, administration, e-commerce, sales, and small business operations.

I managed Belina Boutique, a registered fashion retail business, where I handled sales, customer service, purchasing, inventory, suppliers, and day-to-day operations. I also managed online and custom fashion businesses, handling customer enquiries, orders, product sourcing, social media, production coordination, and deliveries from start to finish.

As an Administrative Assistant Intern at Vacacional Center Melgar Cafam, I supported the accounting office and resort management with reception, customer enquiries, records, invoices, correspondence, inventory, and general administrative tasks.

I recently completed an Advanced Diploma in Marketing Automation at Greenwich College in Australia, with academic exposure to CRM, email marketing, customer segmentation, campaign planning, and marketing automation.

I’m comfortable working independently, learning new digital tools, and supporting businesses with customer communication, administration, e-commerce, and day-to-day operations.

Experience

Work history, roles, and key accomplishments

Current

Delivery Partner

Current

Uber Eats

Jan 2023 - Present (3 years 9 months)

Delivered food orders as an Uber Eats delivery partner in Brisbane.

Current

Cleaner

Current

Self Employed

Jan 2023 - Present (3 years 9 months)

Provided cleaning services as a self-employed professional in Brisbane.

Fashion Business Operator

Aukake

Jan 2022 - Dec 2023 (1 year 11 months)

Developed and operated an online and physical fashion business, managing customer consultations, customised orders, sales, sourcing, and external production.

Sales Customer Service Product Sourcing Order Management Coordination

Administrative Assistant Intern

Vacacional Center Melgar Cafam

Jan 2022 - Dec 2023 (1 year 11 months)

Provided administrative support to the accounting office and resort management, including reception, telephone calls, correspondence, record keeping, and invoice assistance.

Excel Administrative Support Data Entry Record keeping Inventory Checks

Barista / Receptionist

Various Employers

Jan 2022 - Dec 2023 (1 year 11 months)

Worked as a barista and receptionist in Colombia.

Custom Apparel Business Owner

Custom Apparel & Sublimation Business

Jan 2020 - Dec 2023 (3 years 11 months)

Managed customised product orders from customer requirements through production and delivery, including design adaptation, purchasing, production, order fulfilment, and social media promotion.

CorelDraw Product Management Order Fulfilment Social Media Customer Relationships

Online Business Manager

Women's Fashion Online Business

Jan 2018 - Dec 2020 (2 years 11 months)

Managed an online fashion business through Facebook and Facebook Marketplace, handling product sourcing, production, photography, promotion, customer enquiries, orders, and sales.

Ecommerce Social Media Client Communication Canva Order Management