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Carol Conley-Jones

@carolconley-jones

Senior Program Manager at First Tech Federal Credit Union who built its Strategic Relationship Management Program and improved relationship performance from 55% to 85%.

United States

Message

At First Tech Federal Credit Union, I created and led the Strategic Relationship Management Program for critical relationships. I established executive governance, business reviews, and performance visibility to help align partners and internal teams around business outcomes.

I improved strategic relationship performance from approximately 55% to 85%, and helped recover a critical contact-center relationship by identifying staffing and capacity gaps, improving SLA performance from approximately 45% to 80%. Earlier at Intel, I improved supplier scorecard performance from approximately 54% to 95% and accelerated a major implementation from roughly six months to 60 days.

Experience

Work history, roles, and key accomplishments

Senior Program Manager - Strategic Relationship Management

First Tech Federal Credit Union

Jan 2016 - Aug 2026 (10 years 7 months)

Created and led the Strategic Relationship Management Program, establishing a repeatable engagement model for critical relationships. Improved strategic relationship performance from approximately 55% to 85% and contributed to approximately $2.6 million in savings.

Strategic Relationship Management Executive Business Review SLA Analytics Root Cause Analysis Corrective Action Planning Stakeholder Management Escalation Lead Scorecards Executive Dashboards Risk Identification Continuous Improvement

Project / Program Manager

Intel Corporation

Jan 2004 - Dec 2016 (12 years 11 months)

Led more than 10 complex global partner implementations and transitions across technology, logistics, infrastructure, and outsourced services. Reduced a major implementation timeline from approximately six months to 60 days.

Project Management Program Management Stakeholder Alignment Risk Management Dependency Management Testing Training Communication Skills Issue Resolution Executive Reporting Cross functional Coordination

Supplier Manager

Intel Corporation

Jan 2000 - Dec 2004 (4 years 11 months)

Managed strategic external relationships across onboarding, performance governance, recurring business reviews, risk coordination, corrective action, contract oversight, and renewal support. Improved relationship performance from approximately 54% to 95%.

Supplier Management Scorecards KPI Analysis Root Cause Analysis Corrective Actions Contractual Oversight Data Analysis Process Redesign Accountability

Geographical Business Analyst

Intel Corporation

Jan 1993 - Dec 2000 (7 years 11 months)

Managed strategic customer accounts, inventory planning, demand forecasting, and recurring business reviews, using operating data and performance trends to support planning, issue resolution, leadership decisions, and customer outcomes.

Account Management Inventory Planning Demand Forecasting Business Reviews Data Analysis Performance Trends Leadership Support