Carmen Navarro-Perez

Coordinate end-to-end execution of catered events, including client communication, event planning, staffing, timelines, vendor coordination, setup, service, and breakdown.
Serve as the primary point of contact for clients, responding to requests, resolving issues, and ensuring a high-quality guest experience from planning through event completion.
Manage multiple events and competing priorities wh

Receiving and screening visitors, answering telephone calls, retrieving voicemails and emails, and responding to questions or complaints in a timely manner to provide information to the public or City departments regarding services.
Collecting fees and processing payments, and providing end-of-day close-out reports.
Inputting and retrieving data in an automated system; operating standard office eq

Taking high volume inbound calls from patients regarding billing inquiries, supply order statuses, submitting supply orders, and updating patient demographics in electronic medical records (Patient Connect/SalesForce).
Provide status on primary care physician referrals & prior authorization from medical insurances.
Updating new insurance coverage, verifying eligibility coverage, explaining insuran

Conducted detailed case investigations and maintained accurate, confidential records in compliance with county and public health requirements. Communicated clearly and compassionately with community members regarding sensitive health-related matters and available resources. Coordinated across multiple systems and teams to ensure timely reporting, follow-up, and documentation. Managed high-priority

Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Offered essential guidance regarding testing and medical consultation for those exposed to people with COVID-19.
Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail, and other platforms.
Coordinated with public health and local

Coordinated complex projects, training, and conferences from planning through implementation for groups of up to 300+ participants. Collaborated with facilitators, organizational leadership, vendors, and community partners to ensure successful program execution. Created written materials, curricula, and communications tailored to diverse audiences and community needs. Supported inclusive, equity-c

Led a team and project managed several annual multi-day conferences with over 300 attendees. Workshops were designed to provide capacity-building training for afterschool staff in San Francisco. Tasks included securing space, coordinating trainers, organizing ambiance and decor, and ordering snacks and catered meals, including people with different dietary restrictions.
Collaborated cross-function

Coordinated multi-agency events to celebrate community partners and youth milestones. Ensured high level of service and client satisfaction, with limited resources and ensuring we stayed within budget.
Provided trauma-informed case management, which led to increase in daily attendance at site programs.
Worked directly with underserved, trauma-impacted youth at Dewey Academy, Hayward Community Sch

Supported client management and invoicing, ensuring timely and accurate billing processes
Maintained up-to-date records on payments made and payments due, improving financial tracking
Compiled client and company fiscal reports using QuickBooks, enhancing financial reporting accuracy
Performed administrative tasks as needed, supporting overall office efficiency

Provide individualized academic support to students across subject areas, adapting instruction to different learning styles, academic levels, and student needs.
Assess student strengths, challenges, and learning gaps to develop targeted tutoring strategies and measurable academic goals.
Build supportive relationships with students that encourage confidence, engagement, accountability, and independ

Issued Apr 2026 · Expires Apr 2029