Margaret Patterson

Served as office receptionist and administrator, managing visitor screening, correspondence, data entry, mail, supply inventory, meeting coordination and safety procedures to maintain efficient office operations.

Entered orders in Zoho Books, sent quotes and invoices, handled calls and website chats, created inventory spreadsheets and delivery routes, and produced employee handbook content via GMT Chat to support operations.

Managed accounts receivable by sending weekly/monthly AR statements, issuing customer invoices, contacting customers for payments, and reporting missing POs and paid invoice status to sales and management.

Processed cash, card and check payments, reconciled daily deposits, input accounts payable, generated AP checks, maintained invoice filing, mailed monthly statements, and researched invoice payment status.

Posted payables, processed bank deposits across departments using CDK, handled cancellations and refunds, issued refund checks, processed parts refunds, and maintained scanned daily deposits and AR documentation.

Handled cash, check and card transactions, scanned parts tickets and invoices, answered department calls, assisted customers and salesmen, and managed customer complaints and follow-ups within the parts department.

Operated high-speed photocopiers and scanners, assembled and proofed completed work, and filed and stored completed documents to support large-scale document imaging operations.

Completed a Bachelor of Science in Rehabilitation Studies.

Completed upper secondary education.