JAJacques Alvarenga
@jacquesalvarenga
I am a global IT operations leader driving digital transformation, governance and high-performing remote teams.
BrazilWhat I'm looking for
I am a Global IT and Operations leader with 20+ years delivering measurable business impact across Europe, the Americas and Asia, with leadership roles at Netflix, DuPont, IBM and PwC.
I have led large remote transitions with zero SLA breaches and 98.87% performance, expanded BPO IT coverage and standardized CCaaS testing, negotiated contracts saving US$190K, and deployed cloud telephony to 2,000+ users while improving SLAs and user satisfaction.
I lead multicultural, hybrid and remote teams, implement KPI/OKR frameworks and align IT strategy with business goals. I am open to international relocation, hybrid or remote roles, CET/EST schedules, and both direct-hire or service-contract engagements.
Experience
Work history, roles, and key accomplishments
IT Chief of Staff
Barueri City Hall
Jul 2024 - Present (1 year 2 months)
Unified municipal digital programs into a single IT roadmap aligned with the city's PPA and implemented KPI/OKR frameworks for real-time service monitoring. Negotiated partnerships to drive innovation and represented the Secretary in executive-level meetings and vendor negotiations.
NEDesigned and executed global BPO IT strategy to meet corporate efficiency targets, standardizing CCaaS testing frameworks to improve reliability. Reduced approximately 2,400 infrastructure risks through proactive mitigation and coordinated cross-functional teams and vendors.
DUDirected pandemic-driven remote transition across 8 countries with zero SLA breaches, raising SLA performance to 98.87% and cutting ticket volume by 10% through automation. Negotiated contracts saving US$190K annually and deployed cloud telephony to 2,000+ users, reducing call costs by 18%.
PWLed Google Workspace rollout for 500+ staff increasing collaboration ~15% and directed 24x7 ops center supporting 16,000+ users across 5 countries. Ran cyber resilience drills in 12 LATAM offices and raised satisfaction from 83% to 91% by aligning IT services with business metrics.
Education
Degrees, certifications, and relevant coursework
FAVENI
Public Management and Finance
2019 - 2020
Graduate studies in Public Management and Finance at FAVENI from 2019 to 2020.
UNIBTA
Bachelor of Technology, Computer System Networking
2003 - 2006
Bachelor of Technology in Computer System Networking at UNIBTA from 2003 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
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