carlos martinez
@carlosmartinez3
Customer service and chat moderation professional focused on accurate data entry and guideline-compliant communication.
VenezuelaWhat I'm looking for
I’m a customer service and remote chat moderation professional with two years of experience in digital environments at Concentrix. I record each interaction in a ticketing system, complete predefined fields for audits, and use Google Sheets for manual quality checks.
I review 40–50 written conversations daily, classify messages that violate guidelines (spam, abusive language, inappropriate content), and manage multiple simultaneous chats by prioritizing responses. I coordinate with supervisors via Slack and Microsoft Teams while maintaining satisfaction scores above 90% through calm, orderly communication.
Experience
Work history, roles, and key accomplishments
Customer Service & Chat Moderator
Concentrix
Jan 2023 - Dec 2024 (1 year 11 months)
Recorded customer interactions in a ticketing system by completing standardized fields for audits, while using Google Sheets for quality checks. Reviewed 40–50 written conversations daily to classify guideline violations and moderated multiple simultaneous chats, maintaining satisfaction scores above 90% and coordinating with supervisors via Slack and Microsoft Teams.
Education
Degrees, certifications, and relevant coursework
Universidad Experimental Samuel Robinson
Bachelor’s Degree in Public Management, Public Management
Earned a Bachelor’s Degree in Public Management from Universidad Experimental Samuel Robinson.
Colegio Universitario Monseñor de Talavera
Higher Technician in Administration, Administration (Computer Science emphasis)
Completed a Higher Technician program in Administration with an emphasis in Computer Science at Colegio Universitario Monseñor de Talavera.
Universidad Nacional Abierta
Bachelor’s Degree in Integral Education, Integral Education
Earned a Bachelor’s Degree in Integral Education from Universidad Nacional Abierta.
Tech stack
Software and tools used professionally
Availability
Location
VenezuelaAuthorized to work in
Job categories
Skills
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