Open to opportunities

Massimo Greco

@massimogreco

Message

I resolve client issues and strengthen retention through bilingual remote customer support.

Venezuela

Message

What I'm looking for

I'm looking for a remote customer support role where I can use bilingual communication, CRM tools, de-escalation, and client relationship skills to resolve complex issues and strengthen customer retention.

I manage client communications, support pipelines, and retention outcomes for corporate customers at Festitoldos la Orchila.

I've coordinated with key decision-makers and venue owners, negotiated agreements, and maintained strong B2B relationships. I also improved daily logistical and administrative workflows while resolving escalated customer issues with composure and empathy.

As a freelance proofreader and communications agent, I review and edit professional text for global clients, keeping communications clear, concise, and error-free. I work independently in remote environments and consistently meet strict deadlines and performance metrics.

I'm bilingual in Spanish and English and use GoHighLevel CRM, helpdesk systems, and omnichannel support platforms to deliver seamless customer experiences.

Experience

Work history, roles, and key accomplishments

Event Manager

Festitoldos la Orchila

Jan 2024 - Dec 2026 (2 years 11 months)

Managed end-to-end customer engagement pipelines, guiding corporate clients through support channels to close and retain high-value agreements. Coordinated communications with key decision-makers and venue owners, and overhauled logistical workflows to maintain high support standards.

Microsoft Word Customer Experience Active Listening Empathy Time Management