Open to opportunities

Gleimar Cordova

@gleimarcordova

Message

I resolve customer requests across email, phone, chat, and remote support channels.

Venezuela

Message

What I'm looking for

I'm seeking a fully remote customer support, customer service, or customer experience role where I can resolve customer requests, communicate clearly across channels, and collaborate with distributed teams.

I've supported customers at Compañía Flor de Guayana C.A and Santo Tomé de Guayana C.A, handling questions, requests, delivery-status inquiries, and follow-up on complaints.

I communicate clearly by email, phone, and chat, identify customer needs, and provide appropriate solutions while maintaining a positive customer experience.

I'm comfortable working independently in remote environments, managing competing priorities, and using Excel, Microsoft Office, Google Workspace, Microsoft Teams, Zoom, WhatsApp, Zendesk, and Intercom. I work in Spanish, English, Italian, and Swedish.

Experience

Work history, roles, and key accomplishments

Call Center and Chat Assistant

Santo Tomé de Guayana C.A

Jan 2022 - Dec 2024 (2 years 11 months)

Assisted customers with delivery status and inquiries. Helped resolve complaints and follow up.

Customer Service Call Center Complaint Resolution Follow up

Customer Service

Compañía Flor de Guayana C.A

Jan 2019 - Dec 2020 (1 year 11 months)

Supported customers by email and phone, responding professionally to questions and requests. Identified customer needs and provided appropriate solutions while maintaining a positive customer experience.

Customer Service Email Support Phone Support Problem Solving Excel Microsoft Office